American Express Helps U.S. Small Merchants Fight Fraud

After being announced last October by President Obama, American Express officially launched its Small Merchant EMV Assistance Program. The nationwide campaign will help U.S. small merchants fight fraud through a $10 million reimbursement program designed to accelerate adoption of EMV payment terminals. It will also arm small merchants with knowledge about EMV’s security benefits.

As part of American Express’ program, eligible merchants that have upgraded to an EMV terminal can request a one-time $100 reimbursement from American Express by visiting* The Company will deliver educational resources about EMV to small merchants across the U.S. through email, a telephone hotline, and a website. A team of ambassadors – the American Express Fraud Squad – will also visit New York City, Atlanta, Miami and Houston, meeting face-to-face with small merchants to spread the word about EMV and its benefits.

Payment card fraud is a top concern among small merchants. According to the American Express EMV Preparedness Survey, conducted in October 2014, more than two-thirds (67%) of small merchants surveyed indicated that protection against and prevention of payment-card fraud was very important to running their businesses. Furthermore, 52% reported that they feel they are at higher risk for payment card fraud than larger businesses, with nearly half of those small merchants citing a lack of money to invest in fraud prevention or a lack of access to experts who can assist them as the biggest reasons why.

In addition, more than a third of the surveyed small merchants said they either have not decided whether they will upgrade their payment terminals or they do not plan to upgrade their payment terminals. Of those small merchants, 57% cited the cost of terminals as the main reason.

EMV technology helps reduce the risk of fraud stemming from counterfeit and stolen payment cards by storing information on a chip embedded in the cards. Payment terminals must be equipped with the necessary technology to be able to read the chips in order for the technology to work. Beginning this October, U.S. merchants that do not have EMV-enabled payment terminals and experience certain point-of-sale fraud may be held liable for the costs stemming from such incidents.
This ad will auto-close in 10 seconds