Amazon Alexa Powered by Volara and ALICE Enables Communication

Thanks to the partnership between operations platform ALICE and Volara voice-based engagement software, hotel guests and staff can communication with Amazon Alexa.

In a recent report, 73% of travelers noted they want in-room voice controls when they stay at hotels. With the ALICE-Volara integration, when the guest gives an Alexa voice command, the request automatically syncs with the ALICE task management platform, making it easy for staff to track and complete.  Guests’ commands can be simple, like asking for the WiFi password, or more complex, like asking for someone to bring fresh towels to your room. All commands can be configured to your hotel’s brand, ensuring guest satisfaction and enhanced staff operations.   

 Benefits include:

• Decreased friction - The Amazon Echo is a hands-free speaker controlled by a human’s voice, meaning guests no longer need to pick up the phone or wait on hold to get the service they want.
• Increased efficiency - Volara’s software runs atop of the Amazon Echo and integrates with ALICE operations platform. Guest requests are routed immediately from the guest’s voice to the appropriate member of your staff, with no manual entry.
• An enhanced guest experience - With ALICE and Volara, hotels reduce the wait time for guests to receive amenities and hotel information - even enabling them to check on the status of their requests.