Agilysys Announces Self-Service Kiosk Solution

Agilysys, Inc. has announced the general availability of rGuest® Buy, the company’s groundbreaking self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand. The solution is part of Agilysys’ continuing dramatic market penetration in food and beverage venues that sell pre-packaged and barcoded food items, a large and growing hospitality segment. rGuest Buy is currently deployed at more than 25 customer sites across the country, including corporate cafeterias at a top five U.S. bank, a top 40 U.S. law firm, one of the nation’s largest technology manufacturers, and at a national financial services firm.
rGuest Buy, recently named a Champion in Info-Tech Research Group's ‘Self-Service Kiosks Vendor Landscape' report, is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. Guests can choose and scan (or weigh) menu items, process payments (via credit card, gift card or payroll deduction) and print receipts using a simple interface. The platform-driven solution allows for easy deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. Its architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers.
Research shows that more than 90 percent of consumers — particularly millennials — expect self-service and mobile food and beverage solutions. With rGuest Buy, hospitality venues can leverage their existing InfoGenesis menus in order to serve guests 24/7 and increase revenue. Moreover, rGuest Buy processes credit cards through rGuest Pay, the hospitality industry’s leading PCI-validated payment platform that integrates seamlessly with rGuest Buy to protect card data in transit, prevent card number theft, reject fraudulent cards and reduce improper chargebacks.
Delivered as a cloud-based solution, rGuest Buy offers a reduced technology footprint as well as robust security and fast support turnaround times. Additionally, new product releases and features are delivered automatically to all rGuest Buy devices on property. The solution offers an ‘always on’ customer experience with robust network tolerance and offline capabilities.
Key features of rGuest Buy include:
Multi-tenant and hierarchical enterprise management
Items, menu, price and tax levels
Policy management
Scanner and scan workflow
Scale and weighted items workflow
Credit card, Apple Pay and Google Wallet tender via rGuest Pay
Payroll deductions
Stored card value tender types
Seamless offline mode experience
Receipt printing and customization
Business intelligence reports
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