Adyen and NDM Hospitality Partner to Bring Unified Payments Aacross Brands

Michal Christine Escobar
Senior Editor, Hotels

Adyen, a global payments platform, has been selected by NDM Hospitality, an innovator in the travel and dining industries, to process payments for their brands across Florida, including the Margaritaville Orlando Resort, Encore Resort at Reunion, The Bear’s Den Resort, Beach Walk Resorts, and BurgerFi restaurants. Adyen will support point-of-sale and ecommerce volume for the hotel properties and restaurants, providing NDM Hospitality with a unified commerce solution. 

Adyen’s platform gives NDM Hospitality a holistic omnichannel view of all data which will be used to enhance customer experiences. Adyen will also be supporting NDM Hospitality with the launch of their Spire Loyalty platform for other like-minded hoteliers’ needs with regard to property management services. The two companies have common partnerships with Oracle Hospitality and Agilysys, making the integration seamless.  

“We see the value in using one platform for all payments. The consolidation of platforms, ease of use, and advanced data views are just a few reasons we decided to work with Adyen,” said Nick Falcone, Managing Principal at NDM Hospitality. “Not only does Adyen make sense for our business now, they will also help us become more efficient as we evolve. We’ll continue growing with them as new technologies emerge, allowing us to be ready for anything that may come.” 

Adyen’s platform offers many benefits to hospitality brands:

  • The ability to unify payments across properties, channels, and regions within a single platform

  • A centralized reporting portal that shows payments and reconciliation records across all properties and channels, including guest data to ensure great customer experiences

  • Terminal management from one place — terminals will detect guest language and let them choose their preferred currency to support conversion services

  • The ability to let customers pay at the table in restaurants and bars, choose precalculated tip amounts, and offer split payments so guests can easily share the cost of their meal

“The hospitality industry has seen a major shift to digitalization as consumer demands have changed over the last year. This transformation has led to many brands rethinking their approach to customer experiences,” said Brian Dammeir, President of North America at Adyen. “We are excited about our partnership with NDM Hospitality to help them not only navigate that digital transformation but also help create even better experiences for their guests.” 

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