4 Ways VoIP Transforms Restaurants' Communications

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4 Ways VoIP Transforms Restaurants' Communications

By Ken Narita, VP of Business Marketing, Ooma - 09/30/2020

VoIP systems come with powerful features that help restaurants communicate today. Many restaurant owners are switching from traditional, costly landlines to voice over internet protocol (VoIP) phone systems because of the flexibility, numerous features, and perhaps most significantly, the cost savings. 

Here are 4 ways VoIP can transform restaurants' communications.

Virtual Receptionist
Missing calls or business from consumers because your phone is busy or your message sounds unprofessional is easily resolved with Virtual Receptionist. When you can’t have a live person answer your phone, Virtual Receptionist takes over. Instead of hearing the horrid busy signal or having consumers being put on hold immediately, callers listen to a professional, friendly message and greeting, and are then give numerous options on how best to proceed. 

Ring Groups
To make sure every call is answered, so callers have a positive experience with your business, you can program Ring Groups. This feature allows for the calls to either ring simultaneously, so everyone in specific departments, such as hospitality, sales, catering, receives the call; or allows for the calls to ring sequentially, literally ringing from person to person until someone picks up.

Working Anywhere
Staying connected to customers today when you may be physically away from your business is critical. It is not practical or professional for your employees to use their own personal cell number for business purposes. VoIP systems support easily working remotely through mobile and desktop apps, and voice messages that are forwarded as email attachments for easy reading. This allows employees to make and receive calls literally from anywhere while still using their business number. 

Business Phone Number
Your business number is your lifeline to the outside world, so keeping your number is important, making the transition to an IP system seamless. The moment you plug in your phones, you’ll be able to make and receive calls. There’s no need to spend time or money changing information on business cards, letterhead and your website. Your VoIP service provider can take care of moving your number to your new phone system. 

 

Top 4 Key Advantages of VoIP Systems

The right impression.
How the public perceives your business often depends on their initial and ongoing phone interaction with you. Will they hear a welcome message with easy directions, or be put on hold, immediately. Whether your business has 10 or 100 employees, your business will sound professional with a VoIP phone system. 

Excellent call quality.
With ongoing technology advances and increased internet speeds, your VoIP phone system will provide the call quality you need. 

Reduced costs.
One of the most appealing benefits for switching to VoIP systems is the cost savings it offers. Those using landline phones understand the significant expense. From setup fees, monthly costs, to per-line expenses, and IT support – it all adds up. To calculate how much you could save by switching to a VoIP system, use the
VoIP Savings Calculator.

 

Ken Narita

Connect with remote teams. 
Employees today are working everywhere. A VoIP system provides the tools to communicate with staff effortlessly – no matter where employees are working. 

About the Author 
Ken Narita’s marketing career spans two decades of helping businesses large and small grow. Whether advising emerging startups, guiding clients from the agency side, or now leading SMB marketing at Ooma, Ken takes an empathetic approach to addressing goals, gaps, and opportunities. Ken has led demand generation, field marketing, customer marketing, and marketing operations teams, integrating campaigns across all functions to drive results. 

If you would like additional information about VoIP, please download the free guidebook - The Complete Guide to VoIP Systems.