Restaurant intelligence platform Yumpingo and POS integration platform Omnivore have partnered to offer full-service restaurant operators key insights into server, menu and shift-level guest reviews.
Linking Yumpingo’s guest feedback technology offering with Omnivore, which seamlessly integrates third-party technologies to a restaurant’s point-of-sale system, gives restaurant operators access to real-time guest feedback to better inform staff management, product development and marketing efforts.
With Omnivore’s POS integration, guests receive their bill digitally on Yumpingo’s device, which replace traditional check presenters, with an invitation to complete a one-minute review at the end of the experience. The resulting information provides operators complete certainty of how to optimize customer satisfaction across brands at location, shift, server and dish level in real-time, giving managers specific feedback on quality of service immediately during a shift.
Restaurants using the Omnivore and Yumpingo platform can also streamline menu development and adjustments thanks to guest feedback and detailed analytics provided through the integrated technology. Chefs and menu development teams can look to specific feedback on any dish to identify what guests enjoyed, or didn’t, and exactly how the guest felt the dish can be improved including temperature, presentation and more. Operators can likewise identify gaps in delivery of the overall guest experience be it through steps of service, atmosphere or individual server performance.
Yumpingo, a UK-based company, recently launched in the U.S. announcing an engagement with TGI Fridays, having worked with a number of the biggest restaurant names in Britain since its launch in 2017.