Hotels can now demonstrate the speed and reliability of their Wi-Fi to guests before they make a reservation thanks to a ground-breaking live internet performance widget.
Developed by remote internet measuring service Epitiro, the new widget can be easily added to any hotel website to reveal at-a-glance, up-to-the-minute performance figures, averaged for any time period.
“Wi-Fi has become one of the most important ingredients of a hotel guest’s experience and is relied upon to support high volumes of connected data, used by an increasing array of personal and business devices,” said Des Owens, Chief Operating Officer and Co-Founder, Epitiro.
“Customer expectations have soared as the connected world expands and for some, particularly business travellers, fast, reliable Wi-Fi has become far more than a nice-to-have – it has become critical to their hotel stay.
“The Epitiro widget has been designed to help the hospitality sector meet these service demands by providing an up-to-date snapshot of what guests are actually experiencing. Branded to suit each business, it can be added to websites in just a matter of seconds.”
The remote internet monitoring system uses plug and play ‘virtual agents’ to continually measure and report on end-to-end internet services.
The system monitors speed, service availability, accessibility, reliability, and application performance and by doing so, it helps ensure Wi-Fi and mobile data services meet the highest possible performance standards for users.
The new widget can also be shared on a hotel group’s intranet, alongside results for other hotel networks, to provide an at-a-glance summary of live W-Fi performance across all premises.
“This allows IT managers or managed service providers (MSPs) to react swiftly should things go wrong,” added Owens.
“They can select which metrics to include – from upload and download speeds to web page load times and latency – while Epitiro’s in-depth suite of tests and diagnostics enables them to dig beneath the surface to remotely troubleshoot, where and when required.
“In the world of hotel marketing, where Wi-Fi and internet performance is strongly linked to perceptions of brand and property quality, demonstrating your performance can attract new bookings and keep guests coming back.”