Hospitality executives across the industry have shared a common imperative at the top of their to-do lists in recent years: Becoming ever more agile and innovative to support the guest experience. But when the pandemic hit, many were forced to put the brakes on these initiatives to attend to more immediate needs.
While their task lists were largely the same—cutting costs, supporting work from home and retooling processes to support COVID-safe travel—their results were not. Many firms struggled, but a select few enacted these changes with lightning speed, while still moving forward on the innovative projects they were working on when lockdowns began.
That agility created a huge competitive advantage, one that will continue to play out as they carry on introducing new products and services while others play catch-up.
Three of those executives revealed the secret behind those success stories at AWS re:Invent, Amazon Web Services’ must-attend annual event for everything cloud. Now that must-see content is available on demand for hospitality executives who missed out on the new ideas they shared at the December, 2020 conference. Executives from Wyndham Hotels & Resorts, Star Alliance, and Just Eat Takeaway—the $7.8 billion European food delivery company currently acquiring Grubhub—explain the not just why they use public cloud technology, but how they leveraged it to navigate the choppy waters of the pandemic.
This is essential information for hospitality tech leaders under pressure in their own organizations to deliver competitive advantage through IT.
Crediting the Cloud
Public cloud has seen impressive overall adoption rates thanks to the value it delivers, chief among them lowering costs while enabling innovation and scalability. Turns out, those benefits were particularly useful for these three leading hospitality companies to respond to COVID-19.