UniFocus, the leading provider of Workforce Management Systems, has been awarded the designation of Approved Vendor by IHG® Hotels & Resorts for all brands and service levels across the franchise hotels that are part of its portfolio of nearly 6,000 hotels in over 100 countries around the world. The global hotel company’s franchise owners will have the opportunity to access advanced workforce management technology with a proven industry track record of optimizing workforce productivity and employee retention.
“With a family of 17 diverse hotel brands under the IHG umbrella, we are committed to providing a high level of guest service and help our hotel owners operate more efficiently. UniFocus has the technological expertise to ensure that labor resources are utilized in a way that exceeds guest expectations and optimizes hotel operations,” said Christian Urbat, Head of Owner Solutions, IHG Hotels & Resorts. “Using UniFocus’ array of solutions, each of our locations can effortlessly staff according to projected demand and not just by the day but by the hour, maximizing productivity for each department area.”
As an Approved Vendor, IHG hotel owners can optimize labor and operations with UniFocus’ Labor Management platform where advanced algorithms analyze occupancy, employee availability, compliance, and other business influences to accurately forecast staffing volumes. By going beyond simply inserting existing labor standards to create an employee schedule, UniFocus Labor Management technology is uniquely able to automatically determine the precise number of staff required to maintain service quality levels. This includes providing optimized scheduling for a hotel’s F&B, housekeeping, front desk, spa, maintenance as well as meeting and event operations to name a few examples.
Using UniFocus’ Time & Attendance software in combination with its Labor Management platform, IHG properties can also ensure employee alignment with scheduling strategies while providing each staff member with enhanced shift flexibility. With many of today’s employees basing their continued loyalty to an organization on the ability to achieve a greater work/life balance, Time & Attendance notably allows them to select the shifts they would like to work based on business needs to prevent any lapses in service quality.
“With the drastic shifts that have taken place in workforce management as a result of the labor shortage and rising employee expectations, we are honored that IHG Hotels & Resorts recognizes the tremendous value that our solutions provide in resolving these challenges and ensuring continued high quality of service,” said Moneesh Arora, CEO of UniFocus. “With our full suite of solutions now available to IHG-branded properties around the world, we look forward to each location experiencing a dramatic increase in both productivity and profitability while ensuring that business, guest and staff interests are always fully aligned.”