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TrustYou Launches TrustYou Connect

TrustYou, a guest feedback platform, announced the launch of TrustYou Connect which allows eCommerce providers such as PMS, CRM, IBE, RMS, OTA, and GDS to integrate with TrustYou’s guest feedback platform.  More than 20 partners worldwide such as FASTBOOKING, Cloudbeds and eRevMax have already integrated with TrustYou Connect to offer guest feedback solutions to thousands of hotels across the globe.
As hotel guest information is often disconnected from guest feedback, hotels and hotel solution providers have only limited or no insights about their guests. With TrustYou Connect eCommerce partners can help their hotel clients to positively influence every stage of the guest journey and improve guest experiences. 

The TrustYou guest feedback platform influences every stage of the guest journey. First, partners get access to TrustYou Meta-Reviews to integrate into hotel websites for free to boost direct bookings. Meta-Reviews are impacting hotel bookings on scale by being displayed on hundreds of sites worldwide, including Google, KAYAK,, and Skyscanner. Second, Connect partners can offer their hotels TrustYou Messaging, a real-time communication solution with their guests which enhances the guest experience and helps to prevent negative reviews.  Finally, partners integrate TrustYou Stars light, a guest satisfaction survey solution for the travel industry, for free. The survey solution collects post-stay feedback and provides guest insights that improve hotel operations. The collected feedback directly influences TrustYou Meta-Reviews and can also be published on Google which in turn might positively impact hotels’ search rankings.
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