News Briefs

Yum! Brands Inc. announced the promotion of Sean Tresvant, pictured, to Taco Bell Division Chief Executive Officer, reporting to Yum! Brands Chief Executive Officer David Gibbs, effective January 1, 2024. Tresvant, who currently serves as Global Chief Brand and Strategy Officer of Taco Bell, will succeed Mark King, who has announced his decision to retire at the end of 2023. As CEO, Tresvant will assume global responsibility for driving Taco Bell’s growth strategies, franchise operations and overall performance.

“Sean is a visionary business leader and best-in-class brand builder who is driving transformative R.E.D. (relevant, easy, distinctive) sales-powering efforts, from omni-channel initiatives to digital customer touchpoints, to accelerate growth and further elevate and differentiate the Taco Bell fan and team member experience,” said Gibbs. “Sean is laser-focused on keeping our powerhouse Taco Bell brand at the leading edge of culture and redefining innovation in the industry. That’s why he is the ideal executive to continue successfully executing Taco Bell’s long-term global growth strategies and take them to the next level in partnership with the brand’s strong and accomplished leadership team and incredible franchisees. Sean, Mark and I will continue to work closely together over the coming months to ensure a seamless transition.”

Tresvant joined Taco Bell in January 2022 as Global Chief Brand Officer. He was promoted to an expanded role as Global Chief Brand and Strategy Officer earlier this year, focused on developing perspective and ambition for long-term global growth. As Global Chief Brand and Strategy Officer of Taco Bell, Tresvant has overseen the brand’s Strategy, Food Innovation, Architecture and Design and Global Communications functions as well as the Taco Bell International business. During his time with Taco Bell, Tresvant has set a powerful strategic framework that has created iconic moments within culture and driven massive awareness and buzz for the brand, including several high-profile celebrity partnerships and the return of the fan favorite Mexican Pizza.

• Taco Bell's Drive-Thru of the Future Debuts 

King joined Taco Bell in 2019 after successfully leading global sporting goods businesses with adidas. Under King’s leadership, the Taco Bell business prioritized on-trend innovation, leaned into everyday value and grew from strength to strength, finishing 2022 with same-store sales growth of 8%. Taco Bell’s digital business keeps growing, reporting 40% growth year over year in 2022, and the brand is leading the industry in exciting asset innovation such as the first-of-its kind Defy restaurant, recognized with the HT's MURTEC Breakthrough Award,  featuring a two-story design with a proprietary vertical lift to transport iconic Taco Bell menu items straight from the kitchen to fans.

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.

• 57% of respondents say enabling new payment options is a  top business driver impacting POS upgrade decisions, according to HT’s2 2023 POS Software Trends Report.

“Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”

In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.

The American Hotel & Lodging Association (AHLA) and Questex this week debuted The Hospitality Show (The Show) at The Venetian Resort Las Vegas June 27-29, completing a highly successful inaugural year for the event, which drew more than 3,500 attendees and 300 vendors.

The Show is a brand-new operations and technology event, created in partnership by The American Hotel & Lodging Association (AHLA) and Questex, uniquely designed for the entire hospitality ecosystem to help hotels operate more efficiently and profitably.

“We set very high standards for what we wanted to achieve with the first year of The Show, and the industry responded in a resoundingly strong way,” said AHLA President & CEO Chip Rogers. “With an all-star lineup of speakers, who’s who list of attendees, and unparalleled networking opportunities, The Show proved itself as one of hospitality’s most important events. We are excited to continue growing and improving it year after year.”

The Show reached an important milestone prior to its opening, when it sold every available vendor space on the expo floor, a rare achievement for a first-year event of this size and scope.

“The sold-out status of The Show’s vendor space in its inaugural year is a remarkable accomplishment that motivates us to continuously innovate and reimagine what's possible,” said Questex Hospitality, Travel & Wellness Group President Alexi Khajavi. “Next year and into the future, The Hospitality Show will be an unforgettable event, delivering unmatched opportunities for growth, learning, and networking.”

The Show attendees enjoyed two days of main-stage sessions led by iconic leaders, solutions-driven programming and case studies of profitable operations, as well as 13+ hours of networking opportunities. Learn more about The Show’s networking opportunities here. A full list of speakers is here and the event schedule is here.

Attendees benefited from content across three sets of stages, including a Main Stage that opened the event each morning with views and insights from leading minds from the hotel industry and beyond. The Show speakers included Athletic Greens COO & President Kat Cole, Retired U.S. Navy Admiral William H. McRaven, Wyndham Hotels & Resorts President & CEO Geoff Ballotti, Marriott International President & CEO Anthony Capuano, BWH Hotels President & CEO Larry Cuculic, Hyatt Hotels Corporation President & CEO Mark Hoplamazian, and Sonesta International Hotels Corporation President & CEO John Murray.

Content was also delivered from two Solutions Stages, diving deep into the biggest industry issues across ownership, operations, emerging trends, and technology.

A Spotlight Stage featured technology-driven demos and case studies from key vendors, including ADP, Belden, Nomadix, Sage, Shiji and more.

Next year, The Hospitality Show 2024 will be held at the Henry B. Gonzalez Convention Center in San Antonio from Monday, Oct. 28, 2024, through Wednesday, Oct. 30, 2024. Those interested in the 2024 event can complete this form to receive more information.  

AI creates happier guests and increases hotel profitability, says tech pioneer Frank Reeves, who launched the first AI-powered booking engine in 2017.

allora.ai provides booking and retention technology to over 2000 hotels around the world. It recently joined forces with SHR Global to create a new global hospitality tech powerhouse, with an unrivalled suite of products using AI to maximise both the guest’s online experience and hotel revenue.

Reeves explains: “AI offers hotels the opportunity to really predict and respond to guest intent in real time. To know what they’re thinking, what they’re likely to do next. Even before they do.  

“At allora.ai we’ve analysed over 400 million online journeys – and counting - to ensure we really know what the guest wants – and what the hotel needs to do to encourage them to book. And once they’ve booked to ensure they don’t cancel their stay.

“Thanks to AI we can predict both current and future guest behaviour, to always stay ahead of customer trends. We were very much ahead of everyone else in predicating the rapid rise of cancellations, which can be as high as 40% on some channels.

“But AI can predict when a guest is likely to cancel and can ensure they stay with a free room upgrade or complimentary bottle of wine. The end result is that the guest is pleasantly surprised and the hotel keeps the booking.

The merger earlier this year between Avvio and the SHR Group has brought together a unique set of hospitality tech capabilities with AI at their heart. In addition to the AI-powered allora.ai booking and retention engine SHR Group now brings together its entire suite of tools built to maximise both guest satisfaction and their own profitability, including the allora central reservation system (CRS), customer relation management (CRM) and loyalty systems.

“There’s never been a more powerful suite of tools at a hotel’s disposal to ensure total guest satisfaction coupled with increased hotel profitability,” Reeves explains. “We’re years ahead of our competitors when it comes to AI – and we know how it can create happier guests and greatly increase hotel profitability,” he says.

Canary Technologies, a Guest Management System, has partnered with Visual Matrix to elevate the guest experience for partner hotels and brands, such as Best Western. The collaboration will bring Canary’s Guest Management solutions, including Check-In, Checkout, Upselling, Guest Messaging, Digital Tipping, and Digital Authorizations, to the Visual Matrix property management system (PMS) that’s trusted by hotels around the world.

In addition to elevating the guest experience for hotels, the combined technologies will help properties boost their revenue, streamline operations, and increase staff efficiency, making worker shortages and operational challenges easier to manage.

“We’re thrilled to integrate our digital guest journey platform to Visual Matrix’s property management system to modernize the hotel technology stack for thousands of hotels, including Best Western properties,” said Harman Narula Singh, CEO and co-founder of Canary Technologies. “As the hotel industry continues to evolve and adapt, this partnership will enable properties to integrate key technologies into their day-to-day operations that will elevate the guest experience and streamline operations.”

Charlie Rhodes, Chief Strategy Officer, said Visual Matrix shares Canary’s enthusiasm for what they can accomplish together. "We are very excited to partner with Canary to enable integration for our more than 3,000 hoteliers to Canary's suite of guest experience tools. Given the continued labor shortage we’re facing across the hospitality market, we recognize the importance of intelligent solutions that simplify and streamline the workload at the front desk, while providing guests with a modern, intuitive experience from booking to departure."