STUDY: Diners Prefer Off-Prem to Dine-In

Anna Wolfe
Senior Editor, Restaurants
wolfe
happy diners

American diners are sticking to their takeout and delivery habits. Fifty-seven percent of those surveyed prefer takeout or delivery and 43 percent prefer to dine out, according to US Foods Holding Corp.'s  2023 Diner Dispatch survey showcasing the state of America’s relationship with dining out.

The findings display insights into dining preferences, favorite restaurant types, ordering habits, tipping practices, and what this means for foodservice operators across the country.

Key highlights:

  • Since the onset of the COVID-19 pandemic, Americans are sticking to their takeout and delivery habits. Fifty-seven percent of those surveyed prefer takeout or delivery and 43 percent prefer to dine out. Those surveyed dine out three times per month, and order delivery 4.5 times per month, with an overwhelming majority preferring takeout from casual restaurant types. 
  • When dining in, great food is key, but it’s more important than ever that the atmosphere and experience deliver. Sixty-three percent of those surveyed report that atmosphere and experience are top reasons for dining out. Casual dining experiences reign supreme, with casual dining topping the list as the most popular restaurant type for dining-in.
  • When it comes to optimizing the experience, those surveyed want their paper menus back with more than 3 in 4 Americans surveyed preferring physical menus to a QR code menu.
  • The cost of meals is a major contributing factor for how often and where Americans go out to eat and the average tip is going up. According to the survey results, half of Americans spend less than $20 per person per meal and a monthly average of $166 per person dining out, with men spending 19% more than women.
  • The average tip  is 18%.
  • 54% will wait 30 minutes or more  for carryout or delivery

 

In December 2022, US Foods surveyed 1,000 people which reflects the demographic makeup of the general American population.

To view all survey results, visit: https://www.usfoods.com/our-services/business-trends/american-dining-out-habits-2023.html

X
This ad will auto-close in 10 seconds