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Sponsored Case Study: Omnichannel Ordering Delivers at Taziki's Mediterranean Cafe

On a Greek getaway in 1997, Keith Richards and his wife Amy fell in love with small-table cafÉs where communities gathered to savor fresh Mediterranean flavors. With a vision to recreate their amazing dining experiences, they opened the first Taziki’s Mediterranean Cafe in 1998 in Birmingham, AL serving fast, quality food at reasonable prices.    
As Chief Innovation Officer for Taziki’s (and parent company Fresh Hospitality), Dan Simpson is on a quest to marry consumer dining trends, technology and marketing to grow the Taziki’s brand. With 65 restaurants now in operation, the line-service fast casual chain has aggressive plans to double its locations by the end of 2017. And, off-premise dining—takeout, catering, delivery and even third-party delivery—is the key.
“Guests want chef-driven quality at very fast speeds and they want it for $10 or less, which is squeezing high-end restaurants,” cited Simpson. With federal and state laws driving up labor costs, Taziki’s lacked the technology to seamlessly support online ordering—the lynchpin to off-premise dining dollars. There was no way to integrate online ordering into Taziki’s existing POS system without a costly and painful integration. In addition, their kitchen display system had no backup when it went down.  Simpson needed a common platform that could funnel all types of orders through a single gateway to the kitchen. When he met Shaun Shankel, CEO of ToGo Technologies, Nashville, TN, Simpson knew he was on the right path. 

Make That ToGo, Please
ToGo Technologies brings best-in-class mobile and online ordering to restaurants of all sizes. The platform integrates third-party loyalty and analytics software as well as credit card and gift card processors, storing restaurant data in a centralized cloud for easy access and management.    
Epson’s OmniLink smart printers are the cornerstone of ToGo’s online ordering solution. “We needed an intelligent printer that could connect directly to our cloud, one we could configure and install easily at restaurants that lacked the time and money to go through a full POS integration. Epson’s OmniLink is a very stable and flexible way to bring complete online ordering to smaller chains that otherwise couldn’t afford it,” cited Shankel. A restaurant just plugs the Epson printer into their router to start accepting orders.
Seamless Digital Ordering  
The ToGo platform with OmniLink is the backbone of Taziki’s off-premise dining initiative. In 2017, Taziki’s will offer online ordering for takeout, delivery, catering and curbside pickup as well as in-store kiosk ordering and a fully-integrated loyalty program that seamlessly tracks all types of orders.  Guests can order via the website, iOS and Android mobile apps or on Facebook.
The ToGo cloud integrates with Taziki’s kitchen display system (KDS) and to Epson’s OmniLink. When an order is placed, it goes to the KDS, to the OmniLink which sends the order to the kitchen frontline and prints the receipt at the register, and to Taziki’s ERP system for inventory management. ToGo’s rules engine ensures that incoming orders are seamlessly funneled into the kitchen workflow.
“When we added online ordering, we removed the human interaction at the front end,” Taziki’s Simpson noted. “Since our staff no longer takes the order, they rely on the OmniLink printer to make sure it’s 100% accurate before the customer heads out the door. For us, OmniLink has become a critical guest interaction tool,” he said.  
The Power of the Cloud
When an order comes in, different items are routed through to the OmniLink printers in the kitchen. “If an order does not get to the KDS screen, it will migrate to the OmniLink printer—even when our systems are down. With OmniLink as our failsafe, we have the redundancy to ensure that we can always keep operating,” noted Simpson.
Customers place orders via the mobile app which offers different menus and fulfillment options—including in-store pickup, curbside pickup, as well as catering.  They preorder and prepay, and all their orders are automatically saved. “If I order for tomorrow, the cloud synchronizes when my order goes into the KDS and through the cloud to the OmniLink printer,” Simpson noted.
OmniLink Grows With You
“When you start out with one restaurant, you need a simple POS system and an OmniLink smart printer. Then you grow to ten locations. You can use an OmniLink at the POS for guest receipts and another for kitchen tickets, and maybe a third to drive your KDS. As your business evolves, Epson’s OmniLink printer evolves with it.” 
Taziki’s Simpson agrees. “We just added curbside pickup or ‘virtual drive-thru’ so after you place a to-go order and approach the restaurant, geofencing triggers a second notification on the OmniLink printer that lets us know you’ve arrived. The order has been prepared, this second notice tells us when to package it up. OmniLink truly scales with us as we scale.”  
Interested in this solution? Call 512-868-2498 or email to find out more. Or stop by to see Epson America at MURTEC, Booth #75.
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