Spencer Technologies Acquires Certified Retail Solutions
Spencer Technologies, a provider of managed retail technology projects and deployments, announced it finalized the acquisition of Certified Retail Solutions, a global service integrator of end-to-end IT life cycle solutions for the retail and hospitality industries. The acquisition is one element of Spencer’s aggressive strategy to broaden its capabilities and provide an integrated set of services to an expanded customer base.
With the acquisition, Spencer will integrate Certified Retail Solutions’ capabilities with its existing offerings to strengthen the company retail technology, full life cycle services of staging, configuring, deploying and on-site repair services. The company now offers an expanded range of client specific managed solutions and a concierge-level approach that allow retailers to focus on their core competencies in an evolving retail marketplace. Spencer can manage the engagement and delivery of hardware, including single source procurement of equipment, staging, imaging and configuration, kitting and logistics, and on-site installation services. Once installed, Spencer takes full ownership of the in-store support capabilities, including providing level 1 and level 2 helpdesk services, on-site maintenance or break/fix repairs throughout the lifecycle of the product reducing field failures, downtime, and store interruption. These strategies free up resources, reduce waste, and deliver new cost efficiencies that are bringing revenues back to retailers.
Spencer continues to expand its global reach. Adding three new facilities and offices in Dover, New Hampshire, and Juarez and Mexico City The acquisition also expands the company by 66 additional employees, Spencer will grow to service eight new countries in 2018. It will also add three new distribution and staging centers, along with a new European Pin-Pad key injection facility.