StayNTouch, a mobile hotel PMS technology provider, said it is partnering with Ruby Hospitality to implement Rover PMS and Zest guest-facing solutions across all five of its Spokane, Wash., area properties.
Ruby properties include the flagship Hotel Ruby, Hotel Ruby2, Ruby Sandpoint, the historic Montvale Hotel, and the newly acquired Ruby River Hotel. Ruby Hospitality’s owner Jerry Dicker has been in real estate development for more than 40 years. When he moved to Spokane, Jerry focused on redeveloping the historic downtown core of the city; an area he refers to as the “arts district.” Using his love for art and theater, Jerry began renovating historic buildings including the revival of the famous Bing Crosby Theater. His endeavors soon led him to hotels with each project being meticulously designed to blend his love of art with the distinctive aesthetic of the property’s surroundings. Jerry’s projects emphasize innovation, smart designs, and most importantly, artistic vision.
Jerry's management team chose StayNTouch because it fits closely with the company’s mission, which is to deliver a unique high quality product with amazing service at a great value.
“When guests arrive, we want them to focus on our hotel’s unique decor and beautiful surroundings, not an outdated check-in process,” said Patrick McLaughlin, the General Manager at the Ruby River. “StayNTouch’s Mobile PMS gives our guests seamless self check-in options, while always keeping us in touch if they need us.”
Patrick also commented on Rover’s back-of-the-house functionality: “Organizing housekeeping with a clipboard can feel like spinning plates. But StayNTouch’s housekeeping module lets us communicate with staff and check and room status in real time, which means quicker cleanup and fewer awkward interactions with our guests.”
The StayNTouch PMS operates discreetly on tablets and smartphones, allowing it to fit in perfectly with the artistic vision Ruby Hospitality wants to inspire. By giving hoteliers the tools to more effectively communicate, and guests a choice in their method of check-in, StayNTouch lets travelers better immerse themselves in a truly one-of-a-kind hotel experience.