The hospitality industry is currently leveraging smart tech to improve the overall quality of the guest experience. One area where this is having a particularly strong impact is the average hotel room TV.
Thankfully, antiquated TV systems are a thing of the past—at least for most accommodation establishments. Typically, these older systems feature fewer channels and minimal functionality, with entertainment often locked behind a pay-per-view barrier.
Today, hotel room TVs deliver much more than some local shows plus the weather channel. Instead, advancements in technology are setting the gold standard in hospitality offerings, thus fulfilling—and exceeding—guest expectations. Android TVs allow guests to conveniently log into their streaming accounts and check their social media. In addition, modern hotel TVs also connect to the hotel front desk and facilitate room service orders.
Let’s find out more about how a smart TV Manager can be a power tool for raising the guest experience benchmark.
The Downsides of Excessive Smart Tech
Like most things in life, it is possible to have too much of a good thing. You don’t want your guest to suffer technology overload, especially not to the point that it negatively affects their experience.
Moreover, there could be complications in respect of managing devices. For instance, what if guests forget to log out of their streaming accounts after checking out? Without proper device management, you may be end up having to deal with private data, such as forgotten social accounts and emails left logged into the TV.
Added to that, how do hotels protect guests from data theft? Issues with hotel room TVs are small compared with the private data hotels handle daily. To illustrate, guests submit their private information via online services, helping them secure reservations, sign up for activities, and process payments. Protecting the hotel’s smart devices—for example, self-service kiosks, tablets, and TVs—from prying eyes and ears requires a strong device manager.
Leveraging Android TV Manager for an Enhanced Guest Experience
Proper management of their establishment’s smart devices is a must for hotels intent on providing the ultimate guest experience. With Android TV as the device backbone, hospitality managers can offer their users more options.
Android TV is the alter ego of the Android operating system used in the majority of the world’s smartphones. As such, it brings the same features and functions to smart TVs and other hotel smart devices. This includes access to a variety of applications, ranging from social channels to streaming services to games.
With an Android TV, hotel guests are able to pick up where they left off on their mobile devices. Instead of crouching over a tiny mobile screen, they can simply log on to the hotel TV and continue watching their show in comfort. This isn’t just for streaming channels such as Netflix, Hulu, or Amazon Prime. It also extends to audio services like Spotify or Apple Music.
Transforming Guest Engagement with Interactive Features
Android TV enables hotel room TVs to serve as a contactless option for functions such as directory assistance, reservations, and room service. Instead of calling or going down to the front desk, guests can simply pick up the TV remote and access the interactive menu.
At the same time, interactive TVs allow hotel management to provide guests with a channel dedicated to surrounding attractions and hotel amenities. This is where guests are able to learn more about their environment, with information as well as previews on local hotspots, scheduled events, and activities in the area. Furthermore, they can make in-channel enquiries and reservations—or even contact the event organizers.
The hotel room TV also enhances the guest experience by prompting feedback, such as their complaints and concerns, or impression of the accommodation, via an interactive feedback form. In turn, hotel management will receive feedback quicker, allowing them to respond and resolve issues faster while assuring guests of their commitment to service.
Curating a Personalized Stay With Android TV Manager
With guests voluntarily sharing their information and preferences, hotel executives should have no problems providing a tailored guest experience. Using the Android TV manager, the hotel can send personalized recommendations based on each guest’s wish list.
Customization could take the form of a personal greeting upon turning on the TV. Then, based on guest data, the establishment could supply targeted recommendations in respect of preferred activities, programs, and experiences. Conveniently, guests can confirm their choices via the interactive TV menu. Thanks to smart technology, they no longer have to study tons of options or get stuck on hold waiting to find out more information or make a reservation.
The Right Android TV Manager Enhances the Guest Experience
If you want to enhance the guest experience by harnessing smart technology, it’s vital that all hotel smart devices work as intended. Therefore, hotel room TVs, service tablets, and kiosks must all use up-to-date operating systems and applications. A reliable device manager is also crucial for overseeing operations and ensuring devices are properly managed, maintained, and secured.
Your Android TV manager needs the right tools to get the job done. This includes working under a cloud-based system to ensure that all fleet devices receive updates remotely and on demand. By using cloud capabilities instead of legacy protocols, hotel IT administrators can apply urgent updates to one or all devices at once. In most cases, they can schedule fixes when guests are out of their rooms or asleep so as to minimize downtime and disruption.
Appropriate device management also means that access is only granted to authorized users with the proper credentials. In order to restrict exposure to sensitive data or settings, admins assign different user levels depending on specific functions. As such, guests will operate the TV but won’t have access to operating system settings. Meanwhile, admins can perform fixes but won’t be able to retrieve private data. At the highest level, executives and analysts can then collate usage data and generate insights.
Smart technology remains a key component in enhancing the hotel guest experience. By choosing a reliable Android TV manager to oversee your device operations, you’ll be able to improve guest satisfaction and as well as your hospitality establishment’s profile.