The table management system, Reserve for Restaurants, is built around a simple philosophy — technology should facilitate hospitality and not stand in the way of a restaurant’s relationship with its guests.
The product features an embeddable reservation widget, which restaurants can use to show inventory and take bookings directly from their own site. All reservations made through the app, on the restaurant’s website or on Reserve.com are free for restaurants and diners. Now, operators used to setting aside tables to fill through other sources (like walk-ins or phone calls) can list more of their inventory online without paying a financial penalty.
Reserve for Restaurants is built to help restaurants connect with their diners. Operators get sophisticated CRM features to help them get to know guests better. Because the table management program is a modern cloud-based solution, restaurant groups can easily share information, like guest notes and visit history, across all their locations. Restaurateurs never need to say no to guests — if guests don’t see the time they want on the restaurant’s website or Reserve.com, they can always make a request via the Reserve app and the restaurant can offer alternate times or seating options, or place them on the waitlist.
At reservation-heavy restaurants, operators have more control over when guests can book and where they can book from. Restaurants can choose to offer tables only on their own website or on the Reserve app, or make them available across Reserve’s entire network. By selecting the times they offer guests, hosts can better manage their tables, maximizing the number of parties that can be seated at a table over a given night. Walk-in restaurants can easily seat diners in two taps, check table statuses, text guests when their table is ready if there was a wait and more.
As a companion to the Reserve app, the company is also introducing a new destination for finding restaurants and making reservations, Reserve.com. Visitors can get details on any of the 500 restaurant partners Reserve works with across the country, which have been curated and selected based on their food, service and ambience. Guests can sort and filter by neighborhood, cuisine and vibe, as well as by restaurants that offer Instant Bookings online.
Reservations made on Reserve.com and on the Reserve app are free for guests, and web bookings can be seen and managed in the Reserve app.