Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful deployment of its BeyondTV guestroom entertainment and service solution at Radisson Hotel West Memphis. A full-service property set to open May 4, Radisson Hotel West Memphis’ adoption of BeyondTV forms a vital part of the property’s goal to provide its guests with a personalized, convenient, and germ-free stay experience.
A 121-guestroom property set to cater to business, transient and leisure travelers searching for a comfortable and home-like environment, Radisson West Memphis recognized the importance of adapting to modern consumer entertainment preferences when seeking to attract its guest demographic. After comparing various competing platforms, the hotel ultimately selected BeyondTV due to its ease-of-use, flexibility, cost and ability to offer in-room services in line with contactless and social-distancing efforts.
“Guest expectations continue to become more complex and BeyondTV is an ideal solution that can simultaneously address demands for ever greater experience personalization, instant service and enhanced safety,” said Anup Narsi, Operating Partner at Radisson Hotel West Memphis. “After a hassle-free implementation and with HIS’ reliable 24/7 support services, we look forward to providing our guests with the latest in guestroom entertainment and contactless service that the industry has to offer.”
An advanced content casting solution purpose-built for the unique needs of the hotel industry, BeyondTV will provide Radisson West Memphis guests with user-friendly and secure access to their own personal streaming subscriptions without ever requiring personal login information. By simply using their own personal devices, guests can effortlessly cast content to guestroom televisions from more than a thousand mobile-compatible apps including Netflix, Hulu, Disney+, HBO Go and Amazon Prime.
Using BeyondTV’s new myRemote feature, guests staying at Radisson West Memphis will also be able to minimize contact with shared surfaces by using personal devices as a digitalized and fully interactive remote for virtually all BeyondTV and guestroom television functions. Contactless-compatible features include being able to effortlessly switch between streaming apps, powering televisions on or off, adjusting volume, personalizing language and color theme settings, reviewing hotel service information and much more.
As a comprehensive in-room guest service platform, BeyondTV will also allow Radisson West Memphis guests to remain socially distanced with abilities to review their bill and check-out using the guestroom television and without having to visit the front desk. BeyondTV additionally offers the option to integrate with guest-facing operations such as room service, providing guests with more convenient access to hotel amenities while further limiting close contact with hotel staff. BeyondTV can even be leveraged to inform guests of ongoing hotel promotions to maximize guest satisfaction rates and increase property revenues.