QSR Automations' support department was named the winner of a Bronze Stevie, Support Department of the Year, in the 2020 American Business Awards.
Contributing to this recognition was the support department’s 98% excellence rating from customer surveys in four points: courteousness, promptness, level of knowledge, and helpfulness. In 2019, the support department handled 22,165 total tickets over the year with a staff of 15 people across two teams.
The American Business Awards, now in its 18th year, are recognized as the premier business awards program in the country. Organizations of any size, whether non-profit or for profit are encouraged to submit nominations for entry.
Out of 3,600 nominations, 35% were honored as Stevie winners. Entries are judged by over 230 professionals over a three month range in March through May. In the judging system, all entries that receive an average score of 7.25 of 10 during judging become winners of the Stevie Award.
“We are so thrilled to be chosen for this award. We’ve built an outstanding team of dedicated analysts who demonstrate daily their enthusiasm for providing excellent support to our customers. Their inspiration, knowledge and care is remarkable. We are so proud of their accomplishments and are honored to have them recognized,” says Kathi Klein, QSR Automations’ Director of Support Services.
For more details about the 2020 American Business Awards, visit https://stevieawards.com/aba.