To help hotels train their staff, SkyTouch Technology has added SkyTouch University learning management tool and enhancements to its SkyTouch Customer Community.
Known for its could-based hotel property management system, SkyTouch now offers users the ability to customize training modules to educate staff on their unique on-property best-practices and processes for achieving key objectives, such as improving the guest experience and driving revenue.
Using microlearning methodologies, SkyTouch University provides a variety of courses, including video tutorials and quizzes for users of all experience levels. SkyTouch Hotel OS users can log in anytime and see the courses they need to complete, and hotel general managers can track their staff’s progress.
Together with SkyTouch University, the SkyTouch Customer Community is a one-stop support hub for owners, general managers, and other hotel staff. It enables SkyTouch users to search for solutions, provide system feedback, and open and review support cases in real time. These features were added to enhance SkyTouch’s industry-leading, 24/7, U.S.-based support, which is available via phone, email, live chat, and now via its customer community forums.