Pechanga Resort Casino Drives Automation and Visibility with New Integrated System

Michal Christine Escobar
Senior Editor, Hotels

Infor, a provider of business cloud software specialized by industry, announced that Pechanga Resort Casino entered into an agreement with Infinium Software, Inc., an Infor company, expanding their long-term technology partnership. Pechanga, a resort/casino on the West Coast, chose Infor CloudSuiteTM solutions to further integrate core business processes into a centralized location connected to the reservation department. The new, integrated system will allow the resort/casino to make more informed business decisions from anywhere, anytime, on any device. Infor’s innovative cloud technologies, built to work hand in hand with the world class capabilities of Amazon Web Services, will provide Pechanga with more adept abilities to query data within seconds. Pechanga has been an Infinium customer since 2001, and an Infor HMS and EzRMS customer since 2016.

Pechanga will implement Infor CloudSuite solutions created specifically for the hospitality industry to better support financials, supply management, human capital management, analytics, and workforce management. These flexible applications can provide business leaders with new insights and real-time data to make decisions quickly that may improve bottom-line results. Specifically, workforce management software and human capital management applications will help support better labor optimization, planning, and time and attendance. An integrated finance and supply management software solution suite will couple modern financial functionality with tools to track supplies and streamline order processes.

For years, Pechanga has found success with Infor HMS, which has provided it a complete view of all guest value information within one system. This has enabled Pechanga to provide tailored recognition of known players and new guests who are seeking the broader resort experience Pechanga offers. In addition, Infor EzRMS has helped Pechanga automatically calculate demand forecasts for each future use of their hotel rooms and determine the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels. Its deep learning AI algorithms recognize patterns dynamically to help ensure accurate business forecasts and optimal pricing recommendations.

“Infor Hospitality has been a partner to our organization for a long time and expanding our technology partnership with them gives us a more streamlined approach and flexibility,” said John Kenefick, chief information officer, Pechanga Resort Casino. “Their cloud infrastructure, network services and industry-specific application design will give us more reliability, security, and scalability.”

With Infor solutions, teams at Pechanga will benefit from a simple and predictable path to upgrade from on-premise applications to the cloud. The organization will immediately benefit from quick user interaction experiences and deeper industry functionality that helps retire customizations to provide more thorough analytics and simpler integration.

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