Operations

The Little Nell Launches INTELITY’s Platform to Elevate Guest Experience
INTELITY’s smart-room tablets enhance the five-star property’s digital services and offerings for both guests and staff.
World Cinema and ServiceNow Announce Collaboration
World Cinema will leverage the Now Platform to deliver frictionless customer service experiences to hotels and properties worldwide.

Data & Analytics
Get Smart about Location Growth
Restaurants and hotels turn to location mapping software to buffer the affects of economic uncertainly on growth. These software systems digest thousands of algorithms about customers, demographics, and locality to produce the best opportunities for new locations.
Back-of-House / Back-Office
Online Distribution Manager RateTiger Expands American Focus
RateTiger extends free 90-day trial offer of its RTAllocator Pro product to independent and chain hotels in the U.S. and Canada
Customer Experience/Service
Carlson Hotels Adds 11 Properties in March, 2008
New hotels include on Regent hotel, six Country Inn & Suites by Carlson; four Radisson properties
Data & Analytics
The Palazzo Las Vegas Named Largest 'Green' Building in the World
U.S. Green Building Council Awards The Palazzo Silver LEED Certification
Back-of-House / Back-Office
Dallas' Stoneleigh Hotel & Spa Installs Full Maestro Suite of Property Automation Tools
La Corsha Hospitality Group makes choice after evaluating several systems, seeks 360 degree view of guest
Back-of-House / Back-Office
Papa Murphy's Scouts Optimal Store Locations with Site Selection Tech
When Papa Murphy's wanted to expand from 1,000 locations to more than 4,000 nationwide, the company called on site selection technology to boost its chances of success. Location optimization tools have helped the pizza chain improve its ability to analyze potential markets, and determine demand.
Back-of-House / Back-Office
POS Software: The Quick Service Perspective
In this POS software peer review, HT talks to a cross section of quick-service restaurant operators, hailing from the traditional drive-up to pizza delivery and smoothie shops.
Back-of-House / Back-Office
Hotels in Michigan, Alabama, Penn. Go Mobile with Mintek
Data & Analytics
11 PMS Innovations
The hotel operator's must-know list of 2007 trends and advancements in property management

A collection of news, articles and other featured content about Operations.