Operations

CASE STUDY: How Chili’s Grill & Bar Uses Tech to Deliver a Great Guest, Staff Experience
By upgrading its kitchen display system, Chili’s now has access to an unprecedented amount of data that it’s using to improve operations and the guest experience.
How Sharing Information Between Hotel Departments Via Tech Is Changing the Future of Hospitality
Hotels are breaking down the walls between departments and improving their knowledge and situational awareness of the marketplace — powered by PMS technology.

Data & Analytics
Industry Q&A: Wendy's Franchise Dishes on its Complete POS Makeover
A few years ago, Tar Heel Capital's IT and operations departments evaluated their stores' POS environment, concluding that the software and hardware components were nearing the end of life.
Back-of-House / Back-Office
Le Boulanger Streamlines Catering Ops across 17 Locations with MonkeyMedia
Le Boulanger bakery cafe will roll-out MonkeyCatering 3.0 to streamline catering operations and improve the overall customer experience across all 17 of its Bay Area locations.
Concierge
Uncommon Common Spaces
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces.
Back-of-House / Back-Office
CKE Taps Online Tools to Manage Location Growth
Ineffective management of a multi-site location rollout process can be costly. CKE, parent company for Carl's Jr. and Hardee's shares how they are using an online project management solution that maximizes the efficiency of a complex and demanding rollout process.
Customer Experience/Service
Give POS Downtime the Boot to Improve Franchisee Productivity, Service
When locations are widely dispersed, this can often put a strain on maintaining POS systems and software.
Back-of-House / Back-Office
Smokey Bones Bar & Fire Grill Successfully Installs Radiant's Aloha Enterprise Suite
More than 70 corporate restaurant locations have successfully installed Radiant's Aloha Enterprise solution which includes POS software, a back office suite, labor management tools and more.
Back-of-House / Back-Office
Clevelander Hotel, Essex House Select PMS, POS Solutions by Agilysys
The two South Miami Beach hotels implement property management and point of sale systems from Agilysys to increase efficiency and streamline operations.
Data & Analytics
Johnny Carino's Attributes Recent Menu Development, Kitchen Ops Success to Consulting Partnership
A partnership between Fired Up Inc. and Synergy Restaurant Consultants has been fueling the development of new menu items and enhanced kitchen operations over the past 12 months.
Back-of-House / Back-Office
New Program Launch Promises to Help Stabilize Financially Distressed Hotels
The Providence Group announces the launch of its Distressed Hotel Management Program, a plan designed to stabilize operations and reduce risks.
Back-of-House / Back-Office
Web-Based Tool Offers Restaurateurs Remote Insight into Employee Scheduling
Schedulefly's Web-based tool gives restaurant owners the convenience to quickly review, analyze and react to scheduling and communication information changes anywhere, anytime.
Labor/Workforce Mgmt/Scheduling
Larkburger Fortifies Loss Prevention Efforts with POS Integrated Video
Larkburger selects Envysion's managed video as a service, a solution that combines point of sale technology with video surveillance, to aid in its loss prevention efforts.
Data & Analytics
RateTiger Collaborates with MICROS on Benchmarking Support for OPERA Products
RateTiger will assist MICROS by providing rate shopping data from RTShopper which will be integrated into the MICROS OPERA PMS, OPERA Reservation System and OPERA Revenue Management System products.

A collection of news, articles and other featured content about Operations.