OpenKey and Runtriz Announce Partnership
Runtriz and OpenKey have teamed up to elevate the digital guest experience in hotels around the world. OpenKey offers mobile access in hotels and Runtriz is a guest engagement platform powering digital and mobile experiences for hotel, resort and casino brands.
The partnership brings significant advantages to hotel ownership and management companies in particular through combining flexible guest services such as requests for housekeeping or maintenance, concierge services and room service with a mobile keyless entry platform to enable guests to securely access their rooms via smartphone. As hotel ownership and management companies work with a variety of different lock brands within portfolios of properties, the OpenKey platform makes it easy to offer a universal digital key experience. Runtriz also brings specialties in both mobile web experiences and branded app development for portfolios of hotels to create a seamless guest experience that reinforces loyalty and repeat visitation.
For more than a decade, Runtriz has continued to evolve as it collaborates with a diverse group of industry leading brands such as Radisson Hotels, Best Western and Caesars Entertainment, as well as leading mid-tier brands and independent properties.
A recent Oracle global study confirmed that 88 percent of consumers surveyed want a mobile app that supports check-in, check-out and provides a relevant and personalized experience. Further, OpenKey supports sustainability efforts in the hotel industry as keyless room access reduces the need for disposable plastic keys. The Runtriz platform also integrates with Alexa devices in rooms allowing guests to enjoy the same voice engagement they have at home when travelling.