Olde Mill Inn Keeps 1200 Annual Corporate and Social Events on Track with PMS' Help

The Olde Mill Inn in Basking Ridge, New Jersey embraces couples with two fairy-tale wedding venues on a landscaped 10-acre estate. In addition to more than 240 weddings per year, the property also works with numerous corporations and hosts approximately 1,200 social and corporate events annually. The Olde Mill Inn runs a high-volume property seven days a week.

“Maestro PMS handles everything from fast, smooth check-ins to group rooming lists for our brides, and also delivers post-event Analytics. Maestro lets our team provide a high-touch guest experience for wedding parties and corporate travelers alike,” said Norman Martin, Assistant General Manager for the Olde Mill Inn and the Grain House.

Maestro PMS hotel software automates the 102-room Olde Mill Inn and its Grain House Restaurant as separate entities on one system.

“The Maestro Support team made our operation much easier to manage by creating two corporate entities for our property,” Martin said. “Maestro is the easiest hotel software system I have used, and the Maestro support team is the best I have experienced. The system keeps our 24/7 events on track, with excellent group rooming list pick-up tracking, event scheduling and custom reporting.

Service is an important part of any hospitality business, more so for high-volume wedding venues where everything has to be perfect 240 times a year.

“Olde Mill’s guest-focused personal service is one reason we are known for delivering an award-winning wedding experience. Maestro shares our emphasis on service and is always there if we need their help,” Martin said. “Maestro’s support is excellent. We recently upgraded to the latest version. Maestro does not charge for version upgrades, and their team helped us learn all the new features to keep our operation running smoothly.”

Making good business decisions is just as important in the hotel business as in any other successful operation.

“Maestro’s Analytics Business Intelligence module helps us analyze our property and event performance and staff productivity,” Martin said. “First thing every morning, I review our rate and pick-up reports to identify trends and keep the Olde Mill successful. Everything I need to know is in Maestro’s reports. The system lets me manage our property based on real-time data to make better business decisions."