NRA 2017 NEWS: Epson and AfterWords Announce Strategic Partnership

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NRA 2017 NEWS: Epson and AfterWords Announce Strategic Partnership

05/22/2017
Today, at the National Restaurant Association Show (NRA) 2017, Epson America, Inc., announced a partnership with AfterWords, an intelligent customer engagement and survey system provider who will leverage the real-time, actionable data generated by Epson’s OmniLink® Merchant Services (OMS) platform to provide guest centric business intelligence to its customers in the restaurant, hospitality, retail, travel, and service industries. AfterWords will be showing the joint solution at NRA, from May 20 to 23, at McCormick Place in Chicago, booth# 6067.
 
AfterWords’ intelligent SaaS-based Guest Survey software system delivers questions based on transactional history. It will collect information from the Epson OmniLink printer in real time for the creation of surveys and processing of business intelligence, including details about the guest experience such as specific items purchased, the area where the customer sat, or the individual that helped the customer. This allows service driven companies to see a full picture of their customer’s experience.

Although AfterWords already had integrations with the most popular POS, ERP, and CRM software solutions, it needed a way to get data from older legacy systems and they were able to accomplish that with the Epson OMS Cloud platform.