News Briefs
- 4/16/2024
Steak n Shake Deploys Biometric Check In
PopID and Steak n Shake announced today that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and checkout nationwide. PopID’s biometric check-in feature makes kiosk ordering faster, easier, and more personalized.
The implementation of PopID in every Steak n Shake location was accomplished rapidly and at low cost through a partnership between PopID and ACRELEC, a leading supplier of kiosk-ordering hardware and drive-through products. Cameras were shipped to every restaurant for attachment to the existing ACRELEC kiosks. “As explained in our recent publication, ACRELEC believes that our integrated biometric solution provides various benefits to restaurant operators related to throughput, ticket size, and loyalty engagement,” says Bruno Lo-Re, President of ACRELEC America.
“We are thrilled about our partnership with PopID and to be on the edge of biometric technology for the benefit of our customers. Our guests now have the option to use biometrics for a faster and more seamless experience,” says Sardar Biglari, Chairman of Biglari Holdings, the parent company of Steak n Shake.
Now that biometrics are enabled for all ordering and payment inside Steak n Shake restaurants, PopID and Steak n Shake will begin implementing biometric check-in and checkout at the restaurant’s drive-through units. “Similar to the kiosks, biometric check in can increase loyalty participation and revenue at the drive thru while also reducing payment processing costs,” says John Miller, CEO of PopID and Chairman of Cali Group. “Additionally, biometric payment at the order confirmation screen enables staff members to work on tasks other than taking payments by card and phone at the order pick-up window.”
- 6/12/2024
Radisson Hotel Group, Lemongrass and AWS Partner to Deliver Cloud Transformation and Innovative Customer Experiences
Lemongrass, a software-enabled services provider synonymous with SAP on Cloud, announced that Radisson Hotel Group (RHG) has selected Lemongrass to migrate their entire SAP landscape to Amazon Web Services (AWS). The project includes transferring existing systems to AWS and optimizing the hotel group’s SAP landscape to leverage Cloud-native efficiencies, such as automation, data analytics, and cost optimization, to deliver enhanced experiences and drive customer loyalty.
Radisson Hotel Group sought a comprehensive strategy to integrate multiple operations and build a globally unified and scalable corporate IT infrastructure with an agile and cost-effective hosting solution. RHG selected Lemongrass to be its migration partner for its extensive expertise and flawless track record in migrating, operating and optimizing SAP workloads on the Cloud. Lemongrass has over 8,000 SAP servers and over 750,000 SAP users under its management and provides clients with near-zero downtime migrations and operations for SAP and its related workloads.
Another pivotal component of the migration was RHG’s demonstrated commitment to sustainability. RHG has opted to migrate and run these systems in AWS’s Stockholm region, known for its carbon-neutral operations, to align with the Group’s sustainability and governance objectives. This strategic decision not only supports RHG’s transparent environmental stewardship but will also enhance Radisson Hotel Group’s appeal to eco-conscious guests and business partners.
“The transition to AWS is more than just a technological upgrade; it is a transformational shift that empowers Radisson to meet the evolving demands of the hospitality industry,” said Jaime González-Peralta, CIO of Radisson Hotel Group. “This migration will set a new standard in our operational capabilities, enabling us to significantly enhance our operational agility, and enable us to bring innovative solutions to market even more rapidly, which are critical for personalizing guest experiences and optimizing our service delivery.”Recognizing the complex requirements of RHG’s expansive SAP systems, Lemongrass will employ its patented Minimum Downtime Operations (MDO™) technology, ensuring that Radisson Hotel Group’s operations, remain fully functional with near-zero downtime thereby preventing any potential revenue losses, whilst ensuring systems are secure, performant and available.
“Radisson Hotel Group is an innovative leader in the hospitality sector and we are very honored to be selected to assist them with their digital transformation,” said Michael Rosenbloom, CEO of Lemongrass. “We look forward to our continued partnership with RHG and AWS to further modernize and support their SAP and Cloud initiatives.
- 6/13/2024
BirchStreet Systems Launches Operational Insights to Help Hospitality Customers Attain Operational Goals
BirchStreet Systems, a global provider of enterprise procure-to-pay -solutions to the hospitality sector, announced the launch of Operational Insights, an interactive reporting and analytics solution designed to help customers achieve operational goals for Purchasing and Accounts Payable processes and yield substantial cost savings. Operational Insights is the first product in the ongoing ‘Insights’ series targeted specifically to the unique needs of the hospitality industry. The new offering further advances BirchStreet’s leadership position in hospitality by providing cutting-edge technology to its customers, giving them the intelligence they need to improve decision-making abilities and drive efficiencies.Operational Insights enables users to track key purchase order (PO) and invoice metrics, monitor confirming and late PO rates, trace "Straight Through" or "No Touch" invoice rates, benchmark against peers, and more. This solution not only provides the visibility and control needed to reduce costs and enhance productivity but also leads users to the potential sources of issues for proper corrective action.As a result, substantial savings can be achieved. For example, organizations have the potential to save an average of $500,000 in invoice handling costs annually by improving their straight through processing rate from 50% to 75% when processing 1,000,000 invoices per year."Operational Insights was developed specifically to address the unique challenges of the hospitality industry where margins are tight and operational efficiency is crucial," said Valerie Layman, BirchStreet’s Chief Product Officer. “In addition to driving better decisions with the right data insights, our customers can now benchmark their organization’s operational performance against industry peers. BirchStreet maintains the most comprehensive hospitality industry procurement data set, providing relevant and targeted insights which directly benefit our customers.”Operational Insights provides businesses with the ability to meet their key Purchasing and Accounts Payable operational objectives by:- Gaining visibility into properties and suppliers that do not conform to processes and require corrective actions.
- Improvement in touchless invoicing rates by ensuring a focus on electronic forwarding of invoices.
- Mitigating risks of excessive reliance on confirming POs by identifying key suppliers' failures to maintain catalogs.
- Benchmarking operational performance against industry peers, through BirchStreet’s extensive Hospitality customer base.
BirchStreet will be conducting demos of the Operational Insights product at HFTP’s (Hospitality Financial and Technology Professionals) HITEC conference in Charlotte, taking place June 24-27 in Charlotte, NC. The company is exhibiting in Booth # 2245, along with ReactorNet Technologies, a company that was acquired by BirchStreet in March. - 6/12/2024
PPDS Debuts 13" Philips Tableaux 4150 ePaper Displays
PPDS, the exclusive global provider of Philips Professional Displays and complementary hardware and software solutions, is delighted to announce the latest evolution of its multi-award-winning ePaper with Android SoC signage range, launching the new 13” Philips Tableaux 4150 at InfoComm 2024.
Unveiled and exhibited on the Philips Booth W2544 inside the Las Vegas Convention Center (June 12-14), the portrait or landscape mountable 13” Philips Tableaux 4150 Series has been designed to deliver greater choice and new opportunities for hotels and resorts looking to introduce or expand their digital signage network – from reception areas, bars, restaurants, cafes, gift shops, wayfinding and more – using revolutionary and highly sustainable, full colour ePaper displays.
Driven by feedback from customers, the new 13” Tableaux display marks the latest evolution of PPDS' growing ePaper portfolio, adding to the acclaimed 25” 4150 and 32” 5150 models launched at ISE 2023 and 2024 respectively.
Maximum impact, minimal power
Available globally, and featuring a white bezel design, the 13” Philips Tableaux 4150 – developed with PPDS’ longstanding technology partner, E Ink – Philips Tableaux displays are an ideal energy saving solution for hotels and resorts looking to digitise their paper-based signage and communications. The new 13” Philip Tableaux 4150 providing vivid sunlight readable imagery, which can be displayed without using a single kilowatt of electricity indefinitely, only requiring super low power during image changes.
For maximum versatility and flexibility, Philips Tableaux displays – designed for 24/7 usage – can operate entirely unplugged, making it ideal for locations with limited or no access to power sources. Weighing just 1.3kg, the 13” 4150 is light enough to be easily transported and used in other locations when required.
Tailored for you
Andrea Barbuti, Global Product Manager EMEA at PPDS, commented “In businesses, there are always instances where additional and often temporary messaging and communications are required. This could be as simple as warning customers staying at the hotel that the bar, restaurant or store will be closing early on a given day.
“There are examples of locations where ePaper can provide significant benefits almost everywhere you look. Just walking into the Las Vegas Convention Center this week, I have seen hundreds, maybe even thousands of posters placed along the walls and above escalators, each advertising events and products. These have all been manually placed and will have to be replaced and binned in the coming days. That’s a lot of paper wastage, and unnecessary printing, travel and expense. With Philips Tableaux, all of that is gone. Messages can be created and presented on the Philips Tableaux in a matter of minutes, with the freedom to place the unit wherever is most convenient – temporarily or permanently. Not only does it reduce waste, it looks far more professional, too.”
Wave of management opportunities
As part of PPDS' growing Android SoC family, content updates on the 13” Philips Tableaux 4150 can be managed manually (including USB), or entirely remotely via a range of certified third party professional display control and management partners, as well as PPDS’ cloud-based Wave remote device management platform.
With Wave on Philips Tableaux, businesses can securely switch out content at any time and from any location, with firmware upgrades, playlist creation and management, power scheduling and much more, all managed on Wave’s tailored and highly intuitive interface, saving on time, energy, and environmental impact.
Meet the family
Martijn van der Woude, VP Global Marketing and Business Development at PPDS, concluded: “PPDS broke new ground in 2023 by becoming the first global display manufacturer to launch a full size, full colour ePaper display. We continue to experience incredible success with our 25” and 32” Philips Tableaux models, with examples of installations in an ever-growing variety of situations, all around the world. At PPDS, our teams are relentless in their quest for providing more energy conscious displays. It was clear listening to our customers that there was an appetite for a smaller ePaper model, bridging the gap between A4 and A3 paper – or in the US between letter and legal sizes.”
“Our fantastic partnership with E Ink, together with our technical expertise, means we are once again able to respond quickly to the demands of the market with this 13” Philips Tableaux. We are delighted to be launching this, our third full colour ePaper display, at InfoComm 2024 in Las Vegas.”
- 6/12/2024
Justin Falciola Joins CKE as Chief Technology, Growth Officer
CKE Restaurants Holdings Inc. (CKE), parent company of Carl's Jr. and Hardee's, is announcing the appointment of Justin Falciola as chief technology & growth officer for both brands.
Improving the guest and team experience through technology and digital solutions has been a priority for Carl's Jr. and Hardee's, with a focus on digital platforms and capabilities. In this new role, Falciola will align business goals with information technology, digital strategy and operations, as well as guide the implementation of new technologies and support the digital evolution of loyalty, first-party and third-party digital channels.
"We are excited to welcome Justin to the organization," said CKE Chief Executive Officer Max Wetzel. "As technology continues to shape and change the QSR industry, I am confident that his extensive record of success leading high-performing analytics, digital and IT teams will help both Carl's Jr. and Hardee's enable digital growth."
A Proven Track Record
Falciola is a results-oriented executive with a proven track record of driving sales and leading growth through technology. He comes to CKE from Papa John's International where he served as Chief Insights and Technology Officer since 2018. Prior to that, Falciola served in roles at Humana, Fifth Third Bank and JPMorgan Chase. Falciola received his bachelor's degree in information systems from Rutgers University.
Earlier this year, CKE Restaurants announced the separation of the Carl's Jr. and Hardee's brand and introduced a leadership structure with three teams, each led by a president driving execution of strategic growth plans. Advancing digital is a major focus of the company's growth strategy.
To help make their craveable food even more accessible, Carl's Jr. and Hardee's are focusing on evolving their technology offerings for guests and restaurant operations. By investing in areas like mobile ordering, delivery and loyalty programs, the brands are prioritizing increased convenience, engagement and value for guests while boosting sales from digital and delivery channels. This commitment to tech-driven improvements reflects a dedication to meeting the ever-evolving needs of today's guests.
"It is an exciting time to be joining CKE Restaurants," said CKE Chief Technology & Growth Officer Justin Falciola. "I look forward to leveraging my experience to help Carl's Jr. and Hardee's reach their unique business goals, evolve the team and guest experience through technology and ultimately grow these two iconic brands."
- 6/11/2024
Roomzzz Quadruples Automated Payments After Switching to RMS Cloud
UK-based aparthotel operator Roomzzz revealed that it has increased its automated payments by 300% while decentralizing a number of operational processes, considerably improving employee satisfaction.Established in Leeds in 2006, the serviced apartment brand has quickly grown to 11 properties across eight locations, and offers the quality and reliability of a hotel with the comfort of a home to guests predominantly looking for longer stays.Having quickly outgrown its previous PMS solution, Roomzzz selected RMS Cloud’s Property Management Software out of 20 other providers, for its multi-property capabilities, ability to automate operations and the flexibility and adaptability of the solution.Having previously automated only 10% of its payments, with reservation staff manually processing the rest, Roomzzz is now benefiting from 40% payment automation thanks to the solution’s ‘Pay by Link’ functionality and Guest Portal.Victoria Curley, Head of Commercial at Roomzzz said: “The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.“The RMS Cloud PMS automatically sends a Pay by Link seven days before the stay to securely take payment, then reconciles it against the booking on the system. This saves our team a huge amount of time and removes the risk of human error.“Since the integration of RMS Cloud, we have also been able to give back a number of processes to each property, something that wasn’t possible beforehand because the technology was too complicated. This decentralisation has meant that we have been able to restructure the reservations department allowing us to upskill our teams more than we ever have done before, considerably improving employee satisfaction.”The VAT drop is another cumbersome process that RMS Cloud has removed from Roomzzz’s internal workflow. Up to 60% of Roomzzz’ guests at any one time book for over 28 nights and the PMS’s automation has removed the need to manually drop the VAT on every night booked – a valuable functionality that other providers weren’t offering.RMS Cloud’s open API meant that transitioning from Roomzzz’s previous PMS was straight-forward. Roomzzz had already integrated third party operators into its tech stack and it was important that these partnerships were not affected. The flexibility and scalability of RMS Cloud’s PMS allowed providers to ‘plug and play’ into a future-proofed solution that will support the company’s planned growth.Roomzzz customer’s have also benefited from quicker communication with RMS Cloud’s triggered correspondence functionality providing instant responses throughout the booking process and guest journey. Previously guests were waiting up to 24 hours to receive booking confirmation, which now happens immediately, and automatic communication can now be sent to prompt check-in and update guests on their stay.Zen Valli, Managing Director of EMEA at RMS Cloud said: “Roomzzz has demonstrated what can be achieved when a hospitality provider chooses the right PMS to solve its pain points and improve its efficiencies. The increase in automation puts the guest front and centre and gives the team more time to ensure they have an excellent experience, while the PMS reliably handles operations, payments and reporting in the background. The guest experience must come first and all hospitality providers should be finding ways to make that possible.”
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