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  • 6/12/2024

    HITEC 2024 NEWS: IRIS to Showcase Latest Mobile Ordering & Upselling Capabilities

    IRIS logo
    IRIS, a global leader in digital ordering and guest experience platforms for the hospitality industry, will be attending HITEC Charlotte this month to showcase their latest features (now available across its mobile ordering platform) and updates on client successes.
     
    Latest features: Re-order and upselling
    Two new re-order and upsell features have recently been launched to deliver a more frictionless and personalised dining experience for guests that also deliver more orders and revenue for operators.
    Via the new “Order Again” button, guests can quickly and easily reinstate all the items from a previous order back into their cart for a quick, fuss-free and complete re-order that saves time and can be completed quickly, without the need to wait for a member of staff or run the risk of mistakes. 
     
    Likewise, the “Related Items Categories” feature has also been built with the same ethos of equipping and enabling operators with the functionality to reduce pressure on staff and maximise each and every revenue opportunity. Operators can now include additional suggestions for nominated menu items. For example, a choice of red wines or side dishes to accompany a steak, so that guests can see at a glance how best to complement and enhance their meal and, critically for operators, increase their order size.
     
    These features can also include discount codes along with allergen aspects eg dairy free, for complete transparency to again enhance the guest experience and build trust.
     
    Client success case studies
    Kansas City Marriott Downtown - Mobile Dining with the IRIS App – Located in the heart of the city, the award-winning hotel had a clear brief: to process room service orders more effectively, maximise F&B revenue and distribute menus more efficiently to guests. Following the installation of IRIS’s mobile dining solution the team reported an 87% increase in order volumes YOY, with F&B revenue increasing 94% YOY and 30 minutes of time saved per order delivery.
     
    JW Marriott San Antonio Hill Country Resort & Spa – Set in 600 acres and with over 1,000 rooms, the team were keen to maximise the performance of both their F&B outlets and provide guests with a modern, digital experience for guests. Opting for the IRIS mobile dining solution for both in-room dining and at their Spa Bistro, the team reported a 90% guest uptake of mobile ordering since installation. In turn this has lead to over 2,200 orders processed every month, $15K saved on printing costs and greater staff satisfaction in terms of guest and order management.
     
    The Ritz-Carlton New York, NoMad – The Ritz-Carlton New York NoMad hotel features 250 luxury guest rooms and suites and 16 penthouse residences. As a flagship Ritz-Carlton property, the team were keen to operate more sustainably and introduced the IRIS app for guests to access guest information and order room service: online F&B ordering and guest directory solutions. From going live within 48 hours the hotel now consistently processes over 500 orders per month through the IRIS app and exceeded its annual budget in just 9 months.
     
    Graham Rushin, VP Sales and Marketing at IRIS added, ‘We’re thrilled to be attending HITEC Charlotte, where we will showcase our latest time-saving and revenue generating solutions for hoteliers and connect with industry leaders. Our platform is feature-rich so it’s a great opportunity for us to demonstrate all the latest functionality to operators face to face so they can see for themselves how they can leverage the benefits in their own settings.  This event provides an invaluable opportunity to demonstrate our innovations, share insights, and build meaningful relationships within the hospitality technology community."
     
    IRIS will be showcasing its innovative F&B online ordering and mobile concierge platform, and demonstrating the latest features, solutions and integrations that are fuelling F&B operations for thousands of hotels across the world at HITEC Charlotte, the world's largest, longest-running hospitality technology event, produced by Hospitality Financial and Technology Professionals (HFTP®).
     
    • Date - June 25 to June 28, 2024
    • Venue - Charlotte Convention Center, NC
    • Booth number - 4244
  • 6/12/2024

    Roomzzz Quadruples Automated Payments After Switching to RMS Cloud

    RMS logo new teaser
    UK-based aparthotel operator Roomzzz revealed that it has increased its automated payments by 300% while decentralizing a number of operational processes, considerably improving employee satisfaction.
     
    Established in Leeds in 2006, the serviced apartment brand has quickly grown to 11 properties across eight locations, and offers the quality and reliability of a hotel with the comfort of a home to guests predominantly looking for longer stays.
     
    Having quickly outgrown its previous PMS solution, Roomzzz selected RMS Cloud’s Property Management Software out of 20 other providers, for its multi-property capabilities, ability to automate operations and the flexibility and adaptability of the solution.
     
    Having previously automated only 10% of its payments, with reservation staff manually processing the rest, Roomzzz is now benefiting from 40% payment automation thanks to the solution’s ‘Pay by Link’ functionality and Guest Portal.
     
    Victoria Curley, Head of Commercial at Roomzzz said: “The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
     
    “The RMS Cloud PMS automatically sends a Pay by Link seven days before the stay to securely take payment, then reconciles it against the booking on the system. This saves our team a huge amount of time and removes the risk of human error.
     
    “Since the integration of RMS Cloud, we have also been able to give back a number of processes to each property, something that wasn’t possible beforehand because the technology was too complicated. This decentralisation has meant that we have been able to restructure the reservations department allowing us to upskill our teams more than we ever have done before, considerably improving employee satisfaction.”
     
    The VAT drop is another cumbersome process that RMS Cloud has removed from Roomzzz’s internal workflow. Up to 60% of Roomzzz’ guests at any one time book for over 28 nights and the PMS’s automation has removed the need to manually drop the VAT on every night booked – a valuable functionality that other providers weren’t offering.
     
    RMS Cloud’s open API meant that transitioning from Roomzzz’s previous PMS was straight-forward. Roomzzz had already integrated third party operators into its tech stack and it was important that these partnerships were not affected. The flexibility and scalability of RMS Cloud’s PMS allowed providers to ‘plug and play’ into a future-proofed solution that will support the company’s planned growth.
     
    Roomzzz customer’s have also benefited from quicker communication with RMS Cloud’s triggered correspondence functionality providing instant responses throughout the booking process and guest journey. Previously guests were waiting up to 24 hours to receive booking confirmation, which now happens immediately, and automatic communication can now be sent to prompt check-in and update guests on their stay.
     
    Zen Valli, Managing Director of EMEA at RMS Cloud said: “Roomzzz has demonstrated what can be achieved when a hospitality provider chooses the right PMS to solve its pain points and improve its efficiencies. The increase in automation puts the guest front and centre and gives the team more time to ensure they have an excellent experience, while the PMS reliably handles operations, payments and reporting in the background. The guest experience must come first and all hospitality providers should be finding ways to make that possible.”
  • 6/12/2024

    Cvent Unveils New AI Innovations for Hoteliers and Hospitality Professionals

    cvent teaser logo

    Cvent, a meetings, events and hospitality technology provider, shared several significant AI-driven enhancements during the company’s Hospitality Cloud Product Roadmap Session at Cvent CONNECT. The comprehensive product announcements, which are expected to be launched this year, illustrate Cvent’s commitment to empowering its customers with AI across its event and hospitality technology platform.

    “As a long-time leader in the event and hospitality space, we’re well positioned to capitalize on the AI opportunity in a way that makes the most sense for those who matter most: our customers,” said Jim Abramson, Vice President of Product Management at Cvent. “Our product development strategy prioritizes a practical application of AI across our platform that maximizes impact while minimizing the effort required from our users to access it. We plan to continue investing in new and innovative ways to combine the power of AI, with our decades of data-driven insights, to help hotel teams achieve even better group business results.”

    Cvent announced several planned AI-powered product offerings including:

    • Smarter prospecting with Planner Navigator: New AI capabilities within Planner Navigator will help sales teams to automatically match their hotel, venue or destination with planners who are sourcing over their need dates. AI will also power the creation of customized prospecting pitches. With a few clicks, hoteliers can create tailor-made pitches to more effectively attract and engage their target audience.
    • Improved planner engagement with natural language venue search: Cvent unveiled several new AI-powered solutions built directly within the Cvent Supplier Network (CSN), including natural language search, enabling planners to finetune their hotel and destination searches with conversational language. Planners can simply describe their key criteria (“Venue with a spa”, “adjacent to a golf course”, etc.) in the search box. AI-enabled matching surfaces the best-fit properties, which not only streamlines the sourcing process, but also helps deliver more qualified RFPs to hotels and venues.
    • Faster and more efficient RFP response with Custom Questions: New AI technology will reference a hotel or venue’s past RFP responses and leverage CSN profile information to generate answers to Custom Questions from planners instantly, dramatically reducing the time it takes for hotel sales teams to complete, and respond to, planner proposals.
    • Enhanced agenda creation for planners with RFP Agenda Builder: RFP Agenda Builder, built within the CSN, leverages AI to help planners build comprehensive agendas in seconds. This functionality improves the planner experience and helps to ensure hoteliers have the right information to deliver a successful event.
    • More efficient diagram design with AI Diagram Assistant: Using natural language functionality, AI Diagram Assistant empowers hotel operations teams with the ability to deliver precise, customized floorplans and room layouts within Cvent Event Diagramming in seconds.
  • 6/12/2024

    LG Business Solutions USA Launches LG Business Cloud

    LG logo

    LG Business Solutions USA has launched LG Business Cloud, a powerful web-application platform that puts the power of LG’s Software as a Service (SaaS) solutions under one roof.

    LG Business Cloud enables customers to establish a highly secure common point of access for their LG digital signage devices using a straightforward, one-time sign-up process. User privilege, access control and single sign-on (SSO), license management, site and location structure are all designed to be easy to use yet flexible for the largest deployment.

    “LG has long been a leader in providing intuitive, scalable software and platform solutions to help integrators and their customers remotely monitor and manage digital signage networks as well as distribute and customize content,” said LG Business Solutions USA Senior Vice President Michael Kosla. “Now, the launch of the LG Business Cloud puts all the tools they need to manage these services in one place, with clear value propositions and a consolidated platform experience.”

    Kosla added that the company’s focus on software and services, which supports LG’s global transformation into a Smart Life Solutions company beyond a hardware manufacturer, provides significant benefits to commercial display customers. The LG Business Cloud is a multi-service SaaS cloud platform that provides integrators and business owners simple access to the powerful capabilities of LG ConnectedCare, LG Pro:Centric Cloud, LG Pro:Centric Stay and LG SuperSign Cloud. By eliminating the need to install and manage on-site servers and software running on the servers, each service helps businesses further reduce up-front costs and long-term maintenance requirements

    LG SuperSign Cloud

    LG SuperSign Cloud is a powerful content management system (CMS) designed to boost a retailer’s digital signage campaigns by providing “anywhere, anytime” control of content, remote control of individual displays or the entire network of displays to set on/off scheduling and make real-time changes to content. The software enables easy uploading and distribution of content as well as expert-level editing tools, including music selection

    SuperSign Cloud users can also enhance their content creation using third-party design templates, digital art, and even live on-screen presentation of social media feeds. For example, the specialized DSmenu service allows users to easily create digital menu boards, while PosterMyWall helps users design eye-catching promotional materials -- each offering incredible value to retail and food establishments that require frequent updates. The ArtPlayer service grants access to an array of digital art, while Screenfeed enables companies to simply and cleanly display Instagram feeds through digital signage. Wantreez Music provides expertly curated playlists that harmonize with on-screen content to elevate ambiance in a variety of settings.

    LG Pro:Centric Stay

    With the new LG Pro:Centric Stay platform, LG offers short-term rental property managers and owners a powerful cloud-based TV content distribution and management solution, using powerful tools to create personalized guest experiences for on-premise TVs. The platform makes these powerful capabilities available to virtually any size short-term rental hosts to multinational ”staycation” businesses. It’s easy to create welcome pages, local guides and custom content through Pro:Centric’s familiar drag-and-drop interface that includes widgets such as weather, maps, flight information and more.

    LG ConnectedCare

    LG ConnectedCare is a network manager’s best friend, offering extremely powerful tools to ensure consistent operation of the entire network of displays regardless of deployment size or variety of displays. This is an active monitoring service that automatically sends alert emails to preset recipients for more than 20 common operations errors, and enables remote adjustments to resolve issues and fine tune device settings.

    The main selling point is the ability to eliminate or greatly reduce screen down time, which can directly affect a property’s revenue and customer satisfaction. Furthermore, the ability to manage multiple devices at once reduces labor time and boosts efficiency when enacting changes or updates.

    “Each of these cloud-based services provides high-value functions, efficiency gains and up-front cost savings to help businesses maximize guest experiences, revenues and communication opportunities,” Kosla said. “With the new consolidated user experience unveiled at InfoComm, the LG Business Cloud can be a game-changer for commercial integrators and their customers.”

  • 6/11/2024

    Boxxtech Iaunches Alcohol Vending Machine

    Boxxtech alcohol vending

    Boxxtech announces the launch of their second alcohol vending machine at Progressive Field, the home stadium of Major League Baseball’s Cleveland Guardians. Ballgame attendees can skip long lines and purchase beer and pre-packaged cocktails from the refrigerated The Boxx machine.

    “We are excited to be among the first companies to make unattended alcohol sales safe and effective by embedding ID authentication directly into the machine,” said Boxxtech CEO, Lauren Smee. “For busy environments like stadiums and festivals, The Boxx is an ideal way to keep lines down for pre-packaged products, and reduce staffing costs while still serving the same amount of product.” Boxxtech first demo’d the technology at SuperBowl LVIII, where more than 1,000 beverages were dispensed before and during the game, generating more than $68 every minute it was operational. 

    Unattended retail has previously been challenged to sell 21+ products due to ID verification. Boxxtech integrates IDScan.net Age Restricted Vending package, which includes best-in-class ID authentication, capable of rapidly confirming customer age, and detecting up to 95% of fake IDs. The tech also includes face matching, ensuring that the customer in front of the machine matches the photo on a valid ID or drivers license. This technology replaces visual ID checks that would normally be performed by bartenders or event staff.

    “IDScan.net ID verification technology was the clear winner among the three services we tested for integration into The Boxx. Not only does it successfully catch all fake IDs, keeping minors from accessing products inside the machine, but it was easy to set up without complicated business logic, providing us a clear ‘yes’ or ‘no’ on every verification,” said BoxxTech CTO Chris Davis.

    Boxxtech machines have served more than 27,000 customers since launch in April 2024. Two The Boxx machines are currently operational, with an additional 50 planned for rollout by the end of 2024, including at least one in a major league sports stadium, and a fleet for placement in a major hotel chain that is looking to sell beer in their lobbies without adding additional staff. The Phoenix-based company has already won several major awards, including the AZ Fire Inno Award by the Phoenix Business Journal, and the 2024 Female Founder Venture Madness Award. Additionally, Boxxtech has been awarded with the coveted Innovation Award for NFL Legends, and counts former Oakland Raider Lamarr Houston as its President. They are a Techstars portfolio company, with additional backing from the founder of RetailMeNot. 

  • 6/11/2024

    Lee’s Famous Recipe Chicken Donates 150,000 Meals Through GiftAMeal

    Lee's Famous Recipe packaging

    GiftAMeal, the innovative cause-marketing program that turns customer photos into meals for local families in need, announces a significant milestone in donated meals with restaurant partner Lee’s Famous Recipe  Chicken.  As of June, Lee’s Famous Recipe Chicken has donated 150,000 meals to families in need through GiftAMeal’s charitable partnership. In 2023, GiftAMeal was named one of HT’s Industry Heroes  for its solution.

    Customers of Lee’s Famous Recipe Chicken will soon notice something special about their orders – packaging – from drink cups to side boxes – will feature its involvement in GiftAMeal, along with information on how guests can participate in making a difference in their community. This creative initiative not only serves as a platform to raise awareness for the cause but also invites customers to join in supporting food banks across the country. The co-branded packaging will be available at locations nationwide, ensuring that every customer has the chance to fight local hunger. 

    The new packaging will complement a digital effort announced earlier this year in which Lee’s Famous Recipe Chicken revamped its mobile application and added a GiftAMeal button on the home page that allows customers to engage directly and effortlessly with the GiftAMeal program. By simply clicking the button and uploading a photo of their dining experience, customers trigger a restaurant-funded donation to a local food bank to help provide a meal to a family in need.

    "By integrating GiftAMeal directly onto their packaging and mobile app, Lee’s has transformed each dining experience into a catalyst for change. Our partnership showcases how technology and collaboration can unite us in a shared mission to nourish those in need, and we are thrilled to continue this journey together," says Andrew Glantz, CEO and Founder of GiftAMeal.

    With 130 restaurant locations participating in GiftAMeal, Lee's Famous Recipe Chicken is one of GiftAMeal's larger partners.

    "The integration of GiftAMeal on our brand-wide packaging reflects our deep-rooted commitment to community engagement and enhances the impact we can make, all with no extra effort for our franchisees,” says Dan Sokolik, VP of Marketing at Lee's Famous Recipe Chicken. “Reaching 150,000 meals highlights the tangible difference we and our guests are making in the lives of local families in need.”

    As GiftAMeal continues to expand its network of restaurant partners, the potential to combat food insecurity grows exponentially. Each new partnership amplifies the collective impact, enabling more families to receive the nourishment they need.

    To learn more about GiftAMeal, visit www.giftameal.com. Restaurants interested in joining can visit  giftameal.com/partner to schedule a free demo today.

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