News Briefs

Checkmate, a restaurant ordering solutions provider, acquired VoiceBite, a voice AI company that automates the restaurant ordering process with a "better-than-human experience." Their solution is built from the ground up using advanced Large Language Models (LLMs) that power today’s AI solutions, giving them the ability to learn and iterate faster. VoiceBite says it has been able to handle over 95% of voice-ordering scenarios without human intervention.

VoiceBite was designed to use the restaurant’s existing phone number, integrate with the POS, and get up and running in days. The plug-and-play setup requires zero staff training. As a part of the Checkmate platform, VoiceBite’s technology will help restaurants reduce operational expenses, expedite order fulfillment, and boost profit margins.

• 85% say integrations with other systems is driving POS purchasing decisions, according to HT's 2024 POS Software Trends Survey

Voice AI as a whole is still a relatively new technology, and many solutions on the market are built on older data models that aren’t designed to interact with customers naturally as humans would. By acquiring VoiceBite, Checkmate also removes a layer of friction, allowing brands to offer AI ordering experiences through a unified platform, making it easy to go live in days, not months, and instantly track customer data alongside other channels.

Benefits

• Seamless integration & implementation: Checkmate's expertise in menu management and POS integrations means adding voice AI is straightforward, so your staff can focus on more high-value tasks.
• Smart upselling: VoiceBite's upselling engine suggests the perfect add-on item based on the customer’s order. The customizable feature is tailored for the highest conversion rate items, giving brands a reliable way to increase ticket size.
• Context-aware: Intelligently interprets vague requests, like choosing the largest size of wings (as opposed to 100 wings) or recalling past preferences during a call, allowing customers to order as they normally would at the restaurant.
• Multilingual human voices: Use voices with the friendly and engaging tone of your best employee with support for multiple languages to expand your reach. Gone are the days of robotic monotone voices and lifeless conversations.
• Natural cadence: VoiceBite's AI seamlessly handles interruptions mid-conversation, addressing customers' immediate requests and continuing the order for an intuitive experience.
• Text ordering & payment: This feature facilitates easy order placement and secure payments via text, adding another layer of convenience to make the ordering process even faster.
• Hands-on support: With VoiceBite now part of Checkmate, you get the same reliable customer service and 24/7 support to answer questions, resolve issues, and keep operations running smoothly.

"Acquiring VoiceBite allows us to provide a truly unified ordering experience for our restaurant partners," said Mike Bell, Checkmate's Chief of Strategy. "By integrating voice AI capabilities directly into our platform, restaurants can now offer seamless phone ordering and drive-thru (coming Q4 2024) alongside their other digital channels. This improves operational efficiency while delivering the exceptional service that keeps customers coming back."

"We're thrilled to join Checkmate and combine our advanced voice AI ordering with their solutions and integrations," said Robert Nessler, Founder & CEO of VoiceBite. "After collaborating with their team, we realized coming together would allow us to deliver exponentially more value through seamless, conversational AI ordering across all channels. This unification will rapidly accelerate voice AI development for restaurants."

With this acquisition, Checkmate further solidifies its position as an industry leader in the restaurant technology space. Restaurants using Checkmate gain access to an all-in-one platform powered by advanced voice AI, ensuring a consistent ordering experience no matter how their customers choose to engage. As the digital landscape evolves based on consumer demand and market forces, Checkmate will continue to expand its solutions to help brands grow their businesses however they choose.

See Checkmate at NRA Booth 6767. 

PopID and Steak n Shake announced today that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and checkout nationwide. PopID’s biometric check-in feature makes kiosk ordering faster, easier, and more personalized.

The implementation of PopID in every Steak n Shake location was accomplished rapidly and at low cost through a partnership between PopID and ACRELEC, a leading supplier of kiosk-ordering hardware and drive-through products. Cameras were shipped to every restaurant for attachment to the existing ACRELEC kiosks. “As explained in our recent publication, ACRELEC believes that our integrated biometric solution provides various benefits to restaurant operators related to throughput, ticket size, and loyalty engagement,” says Bruno Lo-Re, President of ACRELEC America.

“We are thrilled about our partnership with PopID and to be on the edge of biometric technology for the benefit of our customers. Our guests now have the option to use biometrics for a faster and more seamless experience,” says Sardar Biglari, Chairman of Biglari Holdings, the parent company of Steak n Shake.

Now that biometrics are enabled for all ordering and payment inside Steak n Shake restaurants, PopID and Steak n Shake will begin implementing biometric check-in and checkout at the restaurant’s drive-through units. “Similar to the kiosks, biometric check in can increase loyalty participation and revenue at the drive thru while also reducing payment processing costs,” says John Miller, CEO of PopID and Chairman of Cali Group. “Additionally, biometric payment at the order confirmation screen enables staff members to work on tasks other than taking payments by card and phone at the order pick-up window.”

Last week, Choice Hotels International concluded its 68^th Annual Convention in Las Vegas, one of the largest to date. Over the course of three days, Choice provided owners and operators with a roadmap on how together they will capitalize on their competitive position to capture the growing demand for travel. Choice announced the relaunch of Park Inn by Radisson and its strategic repositioning into the premium value space. 

As part of the strategy with Choice's acquisition of Radisson Hotels Americas in 2022, Park Inn by Radisson is being strategically repositioned into the premium value conversion space. Park Inn by Radisson will deliver on an unmet need tailored to the growing demographic of younger, value-conscious travelers.  

pictured: The reimagined guest room at the Park Inn by Radisson includes fast Wi-Fi and plenty of places to charge devices. 

"The relaunch of Park Inn by Radisson into the premium value conversion space underscores our commitment to delivering an unparalleled guest experience, inspired by the simplicity and vibrant energy of parks," said Cathy Hartman, vice president, brand strategy, Choice Hotels. "The brand has been built around a promise to brighten up every stay with a refreshing blend of color, connectivity, and convenience."

Park Inn by Radisson will cater to a new generation of experience-centered travelers in a way that's affordable for guests and simple for owners to deliver. Park Inn by Radisson will offer guests the 'brighter basics' including fast Wi-Fi and plenty of places to charge devices.

Celebrating in Las Vegas 

At the convention,  the company also reintroduced the SOAR program and reaffirmed its over 20-year commitment to create hotel ownership opportunities for underrepresented entrepreneurs.

"This year's convention was about celebrating the new level of success that Choice and its franchisees have achieved together," said Choice Hotels President and CEO Patrick Pacious. "I've never been more optimistic about our shared future. With our brands well positioned to capture even more of the growing travel demand, we have a tremendous opportunity in front of us."

During the event, Choice awarded and celebrated the top-performing hotels through Choice's Premier Awards and the Best of Choice Awards, the company's most coveted accolades.

Premier Award Winners

• Kunal Dave of Laxmi Hotels Group (Premier Developer Award): Dave has been a Choice owner for over a decade and currently owns more than 25 Choice hotels spanning Economy, Midscale, Upper Midscale, and Extended Stay. He excels at repositioning and rebranding properties to drive up revenue and profitability.
• Bob Patel of Omaha Hotels, Inc. (Premier Legacy Award): Patel began his relationship with Choice over 15 years ago by purchasing an Econo Lodge in Janesville, Wisconsin. Today, he has 15 Choice hotels under the Comfort, Country, Sleep Inn, Quality Inn, and MainStay Suites brands. A longtime member of the Wisconsin Hotel Association, he is passionate about mentoring aspiring entrepreneurs.

Best of Choice Winners

Like the Premier winners, the Best of Choice award recipients were selected for their demonstrated commitment to superior guest service and operational excellence. The best international properties and the best hotel per brand in the U.S. were selected.

• Cambria Hotel Traverse City – Traverse City, Michigan
• Clarion Hotel Oslo – Oslo, Norway
• Clarion Inn Conference Center – Gonzales, Louisiana
• Clarion Pointe Sulphur Springs –  Sulphur Springs, Texas
• Comfort Hotel Nagoya Meiekiminami – Nagoya, Aichi, Japan
• Comfort Inn & Suites Lakewood By JBLM – Lakewood, Washington
• Comfort Inn Blackshear Highway 84 – Blackshear, Georgia
• Comfort Suites near Penn State – State College, Pennsylvania
• Country Inn & Suites by Radisson Belleville, Ontario –  Belleville, Ontario, Canada
• Country Inn & Suites By Radisson, State College (Penn State Area), PA – State College, PA
• Econo Lodge – Lenoir City, Tennessee
• MainStay Suites Carlisle-Harrisburg – Carlisle, Pennsylvania
• Park Inn by Radisson San Jose, Costa Rica –  San Jose, Costa Rica
• Quality Hotel Blumenau – Blumenau, Santa Catarina, Brazil
• Quality Inn Ingleside-Corpus Christi – Ingleside, Texas
• Radisson Hotel Colorado Springs Airport – Colorado Springs, Colorado
• Radisson Individuals, the Hotel Casa Don Luis by Faranda Boutique – Cartagena, Colombia
• Radisson Montevideo Victoria Plaza Hotel – Montevideo, Uruguay
• Sleep Inn Winfield-Teays Valley – Hurricane, West Virginia
• Suburban Studios Washington, Pennsylvania – Washington, Pennsylvania
• The Halifax Tower Hotel & Conference Centre, Ascend Hotel Collection – Halifax, Nova Scotia
• The Ingot Hotel Perth, Ascend Hotel Collection – Belmont, Western Australia
• The Inn at I'On – Mt. Pleasant, South Carolina
• The Radisson Blu Aruba – Palm Beach, Aruba
• The Radisson Blu Toronto Downtown – Toronto, Canada
• The Rodeway Inn – Ainsworth, Nebraska
• Woodspring Suites San Antonio Stone Oak – San Antonio, Texas

Brooklyn Dumpling Parent Holdings, Inc.,  announcez Jeff Galletly as the Company's CEO. The 100% digital fast-casual restaurant chain that opened in 2021 welcomes Jeff from Restaurant Brands International Inc. (RBI), where he most recently served as Vice President and General Manager of Tim Hortons USA. He brings a wealth of expertise spanning restaurant operations, franchising, marketing and consumer products to propel Brooklyn Dumpling Shop into its next phase of growth and innovation. In addition to his role as CEO, he will also serve on the Board of Directors of the company.

Galletly's appointment as CEO marks an exciting chapter for Brooklyn Dumpling Shop, which recently closed a funding round that includes well-known investors such as Shark Tank's Kevin O'Leary and fellow Guest Shark and prolific food investor Matt Higgins. The investment aims to scale the business through franchise restaurant growth, consumer product expansion, team building, accelerated marketing efforts, and adjacent acquisitions.

In his role as CEO, Galletly will steward all aspects of the Brooklyn Dumpling Shop business, overseeing operations in current locations across North America, while focusing on business growth, franchise expansion, culinary and technology innovation and winning with consumers every day. He will also enhance comprehensive support, training, and operational resources to existing franchisees in the United States & Canada, in addition to leading further domestic and international franchise expansion. Brooklyn Dumpling Shop's omni-channel strategy includes broadening the brand's consumer product footprint, presently spanning e-commerce and in retailers including Walmart, Shoprite, and Stew Leonards, amongst others.

At MURTEC Executive Summit 2023, Brooklyn Dumpling Shop received the MURTEC Breakthrough Award for its indusry disrupting use of technology.  

"We are experiencing an evolution in dining as consumers seek fresh, fast-casual experiences and innovative concepts that combine great food, digital convenience, and hospitality," Galletly said. "Brooklyn Dumpling Shop has been at the forefront of this evolution and I am honored to join the team and provide ongoing support for our franchisees to grow our brand, craft memorable guest experiences, and solidify our position as leaders in taste, innovation, and technology."

Galletly has held a number of leadership positions in restaurant franchising & operations, development, marketing, strategy, and private equity. Jeff's contributions to the food service industry include expanding Tim Horton's Asia-Pacific locations and having led Operations and Marketing Intelligence for Burger King North America.

"With his extensive record of visionary leadership and dedication to operational excellence, Jeff is well equipped to lead the company into its next phase of growth," shared strategic investor Kevin O'Leary, Chairman of O'leary Ventures.

Matt Higgins, CEO of private investment firm RSE Ventures, added, "As a new investor in Brooklyn Dumpling Shop, I'm thrilled to see Jeff come on board as CEO. He's well known in the industry as someone who leads from the front, builds great teams, and tackles the hard work of scaling franchises domestically and abroad."

Of Jeff's hire, Robert Cummins, founding partner of Brooklyn Dumpling Shop, music executive and restaurateur, shared, "We're thrilled to hand the keys of Brooklyn Dumpling Shop to such a proven industry force. Jeff's extensive leadership with legacy brands will drive our company into our new era and beyond."  

Believing "everything's better in a dumpling," Brooklyn Dumpling Shop offers distinct dumplings, burgers, bowls and more, combining bold and craveable flavors. The diverse array of offerings, unique only to Brooklyn Dumpling Shop, includes specialty dumplings such as Korean BBQ, Mac & Cheese, and Smashed Apple Pie.

In February of this year, the business became international with its first shop in Calgary opening as part of a 100 unit Canadian master franchise deal. Currently, Brooklyn Dumpling Shop boasts 11 locations in major cities including New York, Dallas, Austin, Philadelphia, Charlotte and Calgary — with a number of additional locations slated to open in 2024, including new markets Miami and Vancouver. The company will also continue expanding its consumer product business with select retail partners.

On May , the company is celebrating the grand opening of its second corporate location on Manhattan's Upper East Side. The grand opening will feature a charitable donation from the company to nearby Memorial Sloan Kettering Cancer Center's (MSK) Cycle For Survival. 100% of proceeds will go directly to MSK for rare cancer research.

QSR Automations, best-in-class leader in restaurant technology, will be at the National Restaurant Association Show North Building – Booth 5834 to showcase its recently launched innovation, ConnectSmart® RecipesPlus, a digital recipe platform aimed at transforming restaurant kitchen operations. 

For years, restaurants have relied on old-fashioned printed recipe books prone to accumulating stains, being lost in translation, or just lost in general to manage their kitchens and feed hungry patrons. QSR Automation’s ConnectSmart® RecipesPlus is providing a new alternative to those restaurant kitchens that are ready to provide their guests and kitchen staff with an elevated experience. 

Since its inception over 25 years ago, QSR Automations has been dedicated to making restaurants smarter through its various innovations and technologies that push the dining experience forward. From kitchen automation, guest management platforms, and so much more, the company is committed to providing solutions to the challenges and changes facing restaurateurs, diners, and employees every day. 

"Making service easier for everyone is a key component of our vision at QSR Automations, so anytime we start developing a new product, we keep that top of mind. We are thrilled to share our latest innovation, ConnectSmart® RecipesPlus, with the industry at the National Restaurant Association Show and highlight how this solution can help the industry streamline training, improve employee retention rates, facilitate smoother kitchen workflows, and enhance the guest experience," shares QSR Automations CEO, Angela Leet. 

To learn more about how ConnectSmart® RecipesPlus can not only replace old-fashioned and outdated recipe books, but also ensure accuracy in the kitchen and a consistent guest experience, visit Booth 5834 at  the National Restaurant Association Show in Chicago on May 18-21. 

SoundHound AI  Inc., a provider of voice artificial intelligence, has partnered with Perplexity, the conversational AI-powered answer engine. Together they will bring Perplexity’s online LLM capabilities to SoundHound Chat AI – a voice assistant that utilizes hundreds of real-time domains, as well as generative AI responses.  

The SoundHound Chat AI assistant will leverage Perplexity to provide accurate, up-to-date responses to web-based queries that static LLMs cannot currently answer – expanding the type and complexity of the questions the assistant is able to handle.

For example, a user can ask a question like: “How does the price of gas this week compare to last week?” and the response will combine accurate, live information on gas prices with a comprehensive generative AI-style explanation that provides further context. The user can then follow-up with, “Navigate to the nearest gas station,” which uses SoundHound’s technology to seamlessly incorporate data from the appropriate sources and integrate with the navigation software of a device such as a car or a phone.

SoundHound’s voice AI products are built on nearly 20 years of experience in AI, speech recognition, and natural language processing. The company’s proprietary technology allows for category-leading speed and accuracy – allowing a user to speak naturally to access a vast range of real-time knowledge domains (like flight times, sports scores, music selection, and restaurant search), generative AI responses (from multiple LLMs), and now Perplexity’s incredible web-search results.

SoundHound saya ir Chat AI was the first voice assistant to launch with generative AI capabilities, as well as the first to go into production for automotive. SoundHound Chat AI is already deployed in over 12 countries in 18 languages with automotive partner, Stellantis.

The assistant also utilizes a specially developed arbitration technology that uses a combination of software engineering and machine learning to intelligently select the more appropriate response, helping to minimize harmful “AI hallucinations.”

“Through this integration with SoundHound’s Chat AI assistant, we’re one step closer to our goal of making Perplexity available to everyone across every device they use,” said Dmitry Shevelenko, Chief Business Officer at Perplexity AI. “With the growing popularity of voice AI, we’re allowing users to more easily access the information they need, when they need it.”

“By integrating Perplexity search capabilities into SoundHound Chat AI we’re raising the bar for voice assistants and the kinds of queries they can handle effortlessly,” said Mike Zagorsek, Chief Operations Officer at SoundHound AI. “Where this technology is already deployed in vehicles, we’re seeing usage habits shift substantially – increasing by multiples. We’re confident that this enhancement will further delight users as more and more people choose to talk rather than type.”

To learn more about SoundHound Chat AI visit www.soundhound.com. See them at NRA Booth 6057.