At HITEC UrVenue revealed enhancements to UV Enterprise. These enhancements introduce a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into platforms OpenTable, Hapi and more.
UV Enterprise is a full-stack technology platform that drives commerce, manages operations, and enhances the guest experience through unified booking and itinerary management for non-room, experience-based inventory, such as pools, lounges, recreational activities, and restaurants. During a press conference today, UrVenue also announced that the iconic Fairmont Banff Springs in Banff, Alberta, Canada, is the inaugural property to pilot the complete suite of PXMS capabilities offered by UV Enterprise.
Hoteliers can see UV Enterprise, along with UrVenue’s new Guest Experience solution, in Booth 2401 at HITEC.
Guest Experience includes two key products, Guest Portal and Guest Services. Guest Portal gives guests a personalized, self-service interface for easy exploration and booking of property experiences and management of their itineraries.
Guest Services includes Guest Portal’s key functionality. This employee-facing product empowers front desk, concierge, and call center employees to book experiences and manage itineraries on behalf of guests.
Fairmont Banff Springs had an ambitious vision to create a digital guest experience that integrated their extensive selection of paid and complimentary experiences into a single technology solution. The resort’s experiences also had to be supported by a commerce and operations platform with channel and distribution functionality. Fairmont Banff Springs’ goal was to provide its luxury guests with a white-labeled Guest Portal, highlighting available experiences and reinforcing the property’s value proposition.
"We have long been searching for this level of innovation," said Evan Hounsell, Fairmont’s Regional Senior Manager, Digital Experience for Canada’s Western Mountain Region. “With UV Enterprise, guests are encouraged to discover and immerse themselves in our distinctive resort experience by using the My Guest Experience Platform, or speaking with our dedicated staff who use Guest Services. These tools enable better engagement with guests at every stage of the trip planning journey, from pre-arrival to their in-house stay.
PXMS Integration Partners
As a Property Experience Management System, UV Enterprise leverages multiple integrations.
OpenTable, originally partnered with UrVenue in 2021 to create a unified booking solution enabling restaurant reservations to be booked alongside other experience-based inventory.
Hapi, the hospitality industry's leading platform for fast and cost-effective connectivity between technology systems, is also integral to Fairmont Banff Springs’ successful PXMS pilot.