New POS Is Catch of the Day for Luke's Lobster

Luke’s Lobster, a New York-based, Maine-inspired restaurant group, has chosen Dovetail Systems Inc’s Gusto POS to replace its outdated system.

"Previously, we were on a legacy POS system [that] we could not centrally manage," said CFO Steve Song. "We had to engage various outside third parties to make menu changes, extract POS data and re-process missed credit card batches. So, as we looked to the future, we were seeking another POS system that would offer detailed transparency, multi-partner inter-connectivity and ability for user-friendly mass-menu customization. That combination would allow our operations, finance and marketing teams to truly collaborate in real time with special promotions and offerings that would further boost our growing same-store sales.

Song continued, “Gusto has the right combination of (a) product capabilities that suited our payment process and data analytical needs, (b) long-standing industry expertise, and most importantly, (c) responsive client service.”