During the Hotel Technology Forum, IHG Hotels & Resorts’ Vijay Raghavan will discuss the development, rollout and success of its newest hotel Wi-Fi feature.
A potential bright spot: Hotel mobile apps have the highest overall satisfaction scores compared with airline apps, rental car websites, hotel websites and airline websites.
Growing demand for heightened guest engagement and revenue enhancement has spurred HCN to open a sales office in London and introduce its Navigator 2.0 cloud-based in-room tablet platform to hotels across Europe and the UK.