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01/17/2019

Mews and OpenKey Announce Tech Integration

Michal Christine Escobar
Senior Editor (Hotels)
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OpenKey, a provider of mobile key technology to hotels, announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system.

Mews was founded in 2012 by hoteliers who saw the need for an open property management system (PMS) that didn’t exist at the time. They started building a PMS with the ambitious dream of engineering a sleek cloud-based platform that actually worked and would be capable of ushering hotels into the future. A year later the Commander PMS was finally ready, and the award-winning Emblem Hotel in Prague became the first property to use the system.

Today’s high-tech traveler is increasingly time-constrained and reluctant to wait at the front desk for check-in. In fact, a Cornell University’s Center for Hospitality study found that just a five-minute wait at check-in causes guest satisfaction to drop by 50 percent. Automated Mobile Key Delivery is an innovative new feature that enables front desk agents to manage guest reservations and issue mobile keys faster from the Commander PMS platform. As a result, the new feature adds to the efficiency of web check-in to create a seamlessly simple and incredibly fast check-in experience.