Mandarin Oriental Hotel Group Opts for Round-the-Clock Remote IT Management

Mandarin Oriental Hotel Group (MOHG) has entrusted Swisscom Hospitality Services with the remote management of its IT infrastructure, including the IP networks of Mandarin Oriental Hotel Group in London, Paris, Geneva, Munich, and Barcelona. Swisscom optimizes the service availability for the core network components within each hotel, covering all central, floor and in-room switching, Wi-Fi infrastructure and UPS power status monitoring. Through a network management tools and specialized resources, Swisscom guarantees for MOHG a proactive approach to managing critical components, which results in greater service reliability for guests and allows Operations to focus on running the hotel rather than on maintaining the technology.

 

Over the past year, Swisscom has liaised with Mandarin Oriental’s system providers to define detailed incident recognition and escalation procedures that enable the pro-active monitoring of all active and passive network assets. Today, Swisscom’s Lisbon-based Network Operations Center monitors all systems 24/7. A dedicated helpline is available for MOHG at all times.

 

Swisscom is the only party offering enterprise-grade service management tool to the hospitality industry in EMEA today. Swisscom Managed Services build on IBM’s Tivoli software, which Swisscom has adapted to serve the specific needs of the hospitality business.