Hospitality solutions provider Maestro PMS reported a 21% increase in online reservations from June 8-15 over the same period in 2019 from multiple independent properties. The metrics represent an average increase based on reservations for the last several weeks from hundreds of properties that use Maestro’s ResWave web booking engine compared to the same period last year.
In other news, Maestro’s 2019 Users Conference held in Toronto had record attendance, with the next conference moved to 2021 giving operators time to plan for travel. There will be online as well as on-property training.
“I don’t know how Maestro could get any better with their Users Conferences. They really are perfect,” said Helen Staton, Director of Reservations and Revenue Management, Myrtle Beach Seaside Resorts. “When you come to Maestro’s Users Conference you learn a lot about the system’s capabilities, even if you are a longtime Maestro user. You return to your property with so much more system knowledge.”
Maestro has created multiple options that help users deliver a more contact free guest experience. Maestro’s mobile pre-check-in, online payment portal, digital signature capture and express mobile check-out, and streamline front office processes eliminate unnecessary points of physical guest contact. Maestro also offers integrations with multiple third-party tech providers that support a wealth of additional touchless operations such as mobile key, kiosks, SMS/text messaging and more.