Loyalty

The full-service restaurant chain's guest satisfaction scores have increased 5 percentage points vs 2022, and wait times are reduced, PLUS: former Jamba CIO Jyoti Lynch joins leadership team as CTO.

The campaign's objective is to boost awareness of the loyalty program’s exclusive benefits such as free nights, guaranteed best rates, fast track to the next status level, and complimentary room upgrades.

Leading technology and services provider upgrades guest experience platform with enhanced features and accessibility.

Popmenu is sharing an advance peek at an AI feature that automatically recommends email, text, social, and event marketing campaigns based on guest behavior, order history, previous campaign performance, and other inputs.

63% of Gen Z consumers are willing to share personal info with restaurants in exchange for more frequent or personalized offers.

Amperity customers activate 10 billion unified customer profiles daily to leading ad platforms to help brands improve match rates and increase return on ad spend.

This is the first time that Omni Hotels & Resorts has partnered with a third-party supplier to develop its online booking engine.

Resorts are embracing technology to improve cross-selling and ancillary revenue.