By now, the term “cloud computing” is not a novel phrase. However, for large organizations in the hospitality industry, it still can be a daunting concept.
In an industry where business depends on consistent and efficient operations, touching the sleeping bear of aging technology can be a formidable task. The POS, for example, is vital to daily store operations. If that goes down, the store is essentially inoperable. Naturally, thinking about tinkering with the POS or the technology connected to it can cause hesitation; one wrong slip could mean a significant loss in revenue.
We talked with Jeffery Kent, CIO of the Flynn Group, about his perception of the role of cloud computing for multi-unit operators and how it has changed his business. Flynn Group manages over 1,200 restaurants across 23 states under the Brands Applebee’s, Arby’s, Taco Bell, and Panera.