Jefferson Hotel Boosts Efficiency and Guest Service by Streamlining F&B Ops

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Jefferson Hotel Boosts Efficiency and Guest Service by Streamlining F&B Ops

10/12/2015
The Jefferson Hotel in Richmond, Va., has selected the InfoGenesis® POS and InfoGenesis® Flex solutions from Agilysys to streamline food, beverage and retail operations at the historic property, which is a member of Historic Hotels of America and Preferred Hotels & Resorts.

The Jefferson, a popular destination for business and leisure travelers, wanted both fixed and mobile point-of-sale solutions that would optimize food and beverage delivery in a variety of settings - from patio and restaurant dining to banquet service - and increase efficiency at the property's retail shops. Agilysys' InfoGenesis provided all the features and functionality the hotel needed to provide seamless service and offer a winning guest experience.

InfoGenesis is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. Designed for multi-unit and complex operations, InfoGenesis features a friendly user experience, real-time reporting and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail service and integrates with other Agilysys next-generation solutions and a wide variety of third-party providers. Unsurpassed in security protection, InfoGenesis includes tokenization and point-to-point encryption (P2PE) payment processing through leading payment gateway solutions, including Agilysys' rGuest® Pay.

InfoGenesis Flex offers full point-of-sale functionality delivered on state-of-the-art tablets, providing a feature-rich mobile experience for restaurant and foodservice operations. The solution is designed to keep revenue flowing and guests satisfied in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even when Wi-Fi connectivity is inconsistent. Managers also have access to all InfoGenesis tools while on the floor, so they can oversee operations 'on-the-go' and make immediate service adjustments as demand ebbs and flows. InfoGenesis POS and InfoGenesis Flex are available as on-premise or Software-as-a-Service (SaaS) solutions.

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