Improved Guest Services Lead in Gotham Hotel's PMS Selection

The Gotham Hotel on 46th Street in New York City has selected Agilysys’ Guest 360 Property Management System to streamline operations and enhance guest service. The 66-room boutique hotel opened in October 2010.

 

"We chose the Guest 360 property management system for our new hotel because it is extremely user-friendly, and it helps staff check in guests in an efficient manner to provide the best possible service," says Klaus Ortlieb, managing partner of The Gotham Hotel. "This solution is truly revolutionary, and we are confident it will help us meet and exceed guest expectations. It was also very easy to work with the Agilysys team who handled the installation."

 

The Guest 360 solution is a full-function property management system built from the ground up to utilize Service-Oriented Architecture (SOA). SOA enables the Guest 360 solution to be tailored to a hotel's business processes and allows for flexible integration with other software systems. Features of the Guest 360 Property Management System include: an attributes-based inventory engine; an innovative offer and rating system; and Guest Hub, a centralized repository for guest profiles, including history, itineraries, interests and preferences. The system's intuitive features help hoteliers exceed guest expectations by tracking preferences from visit to visit and hotel to hotel.