Every day, we read about hospitality companies implementing new technologies to enhance the guest experience and differentiate themselves. However with employee turnover at 74 percent, we need to value the employee experience just as much as the guest experience. Like with the guest experience, technology can augment employee satisfaction
Attracting The Best-Fit Employees - Who Will Be Satisfied Employees
We often focus on what we can do to enhance existing employee satisfaction. However 1 in 2 hourly workers hired leave in the first 90 days. Hiring the best-fit candidates is a big driver of whether they will be satisfied as employees. While we often think of technology as a way to simplify the hiring process, it can help both sides assess ‘fit’.
A few ways companies are using technology to attract the best ‘fit’ employees include:
- Conversational chat-bots: While chatbots are often used to screen candidates, they can also answer FAQs that help a candidate assess whether the position or company is the right fit for them even before applying
- Day in the life videos: Provide a quick 1-3 minute video for potential employees to watch during the hiring process so they get a sense of what the position will entail; and whether it is what they’re looking for
- Artificial intelligence based assessments: Video based AI - from providers such as HireVue and Pymetrics - is being used to evaluate candidates on attitudinal characteristics that can help determine cultural fit - while giving candidates more flexibility about when and where they ‘interview’
- “Shift to hire”: Companies have introduced platforms for employers to fill unfilled shifts with qualified on-demand workers. In addition to solving a staffing need, this can also be a great way for the worker and employer to assess if it’s mutually the right fit.