How Hersha Hospitality Closed its Email Security Gap

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CASE STUDY: Hotel management firm protects customer and employee PII from phishing attacks by automating email security and remediation.

How Hersha Hospitality Closed its Email Security Gap


Cybercriminals target the hospitality industry because it handles sensitive data such as personally identifiable information (PII). Many hotel brands have reported large-scale data breaches through a variety of threat vectors such as point-of-sale (POS) exploits, targeted spear phishing, and malware-based attacks.

Hersha Hospitality Management (HHM) is part of the Hersha Group, a 5,000-person industry-leading hotel management firm that provides turnkey management from accounting services and revenue management to IT services and support for more than 125 hotels and resort complexes across the United States. Since credit cards are the primary payment method in the hospitality industry, the team is particularly proactive about ensuring compliance with payment card industry data security standards (PCI DSS).

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