Hotel Whitcomb Overcomes Concrete, Steel Building Infrastructure to Provide Guests with Fast, Reliable Wi-Fi

Michal Christine Escobar
Senior Editor (Hotels)
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Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful upgrade of guest Wi-Fi services at the Hotel Whitcomb. An iconic 110-year-old San Francisco landmark that once served as the location of City Hall, Hotel Whitcomb has more recently undergone an extensive refurbishment project to provide its guests with a unique combination of elegance and modernity. Yet fully understanding the online connectivity needs of today's guests, hotel leadership also prioritized the need to update its Wi-Fi abilities in order to provide the signal strength, speed and reliability that travelers now demand.

As a building constructed shortly after one of the city's most catastrophic earthquakes, Hotel Whitcomb is well designed to withstand future seismic activity with thick concrete walls and steel. Yet the same infrastructure had been responsible for a significant weakening of the property's Wi-Fi signal, affecting guest satisfaction as a result. Yet by partnering with HIS, the property was able to overcome such issues with a planning phase lasting a couple of weeks and an installation process consisting of only a couple of days. Using state-of-the-art Ruckus wireless equipment strategically placed throughout the property, HIS has ensured that all 459 guestrooms and public spaces can now consistently receive a strong enough signal that can cater to multiple devices and any online need.

"Any hotelier nowadays understands that their clientele carries multiple devices and expects to be able to connect to a hotel's internet in order to access the same sort of online activities that they find at home, says John Trudeau, General Manager for Highgate Hotels. "With our pre-existing Wi-Fi services needing a substantial update to meet such needs, we decided to partner with HIS as the company enjoys a strong reputation throughout our area. Their team members were able to meticulously map out and plan everything, and consequently the signal strength throughout our building is now outstanding."

In addition to providing each guest with connectivity, the HIS Wi-Fi enhancement also equips Hotel Whitcomb with the ability to create dedicated and private networks for guest groups such as business travelers or those attending a meeting. With the HIS propriety dashboard also implemented, Hotel Whitcomb staff can further view and maintain direct control over network health. Features include the ability to analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property's network