Hotel Management

Self-service hotel offers bargain rates instead of staff

Personalized video content and new technology take in-room televisions to a new level of entertainment

Is outsourcing right for your hotel or restaurant?

Make training customized and always available, and your employees will make better use of IT investments

Following a record $5.0 billion invested in the U.S. lodging industry in 2006, the industry is expected to invest approximately $5.5 billion in 2007, according to PricewaterhouseCoopers' latest forecast.

I have a plea this year for Mother's Day. In honor of moms everywhere, I implore all companies with an online presence to up their games.

A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth

Steven Schiller, chief marketing officer for The Steak n Shake Company and interview subject in this month's cover story, will present the opening keynote address, "Creating the Ultimate Guest Experience," to attendees at the Point of Service Summit on June 13 in New York City.