Advertisement
04/06/2022

The Hotel Concord Leverages Stayntouch PMS to Reinforce AAA Four Diamond Award-Winning Service

Advanced mobile check-in and robust automation enable The Hotel Concord to empower staff and amplify the guest experience.
Michal Christine Escobar
Senior Editor (Hotels)
Michal Christine  Escobar  profile picture
Image
Hotel Concord in Concord New Hampshire

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Hotel Concord, an independent luxury boutique hotel located in the center of New Hampshire’s historic capital city. Under the collaboration, The Hotel Concord is leveraging Stayntouch’s flagship PMS to further heighten its delivery of classic luxury service, powered by flexible and easy-to-use technology.

The Hotel Concord delivers award-winning luxury to the heart of New Hampshire’s capital and received the prestigious AAA Four-Diamond rating for its exceptional hospitality, attentive service, and high-tech amenities. The Hotel Concord chose Stayntouch to facilitate an enhanced mobile guest welcome and departure experience, while also empowering its staff with greater flexibility to reinforce their award-winning service delivery.

Michele Gibeault, general manager, The Hotel Concord said: “Stayntouch PMS fits perfectly with our mission to deliver classic, high-touch luxury, with modern, high-tech amenities. Their mobile check-in feature has really streamlined our welcome experience, allowing our guests to check-in through their smartphones and get right to enjoying our amenities and the vibrant culture of downtown Concord. The PMS has also been a boon to our staff, especially with all of the recent labor shortages. The operating system is seamless and easy for new associates to pick up and learn, while the automation features allow our staff to work better and more efficiently.”

Michael Helfin, chief revenue officer, Stayntouch, said: “The Hotel Concord is at the cutting edge of high-tech amenities. They also know that exceptional service is ultimately a human endeavor, where great technology allows the spirit of hospitality to more freely express itself. That’s why we’re proud to help The Hotel Concord facilitate even more authentic and engaging guest interactions through the industry’s most flexible and responsive cloud PMS platform.”