Hotel Brand - Luxury/Resort

An Ernst & Young survey finds that major global hotel operators are refocusing operations and fortifying cash positions to navigate downturn and position for future growth.

When employees use company technology for personal reasons, confidentiality and productivity aren't the only factors at risk. Protect hospitality operations from both legal operational pitfalls by forming and enforcing an inclusive policy.

The December 2009 opening of the 67-acre CityCenter metropolis is expected to deliver the most technologically-advanced guest rooms anywhere in the U.S. From solutions that foster personal automation to its next-generation networking capabilities, Scot Campbell, senior vice president and CIO for MGM Mirage, takes us inside the guest room technology of the industry's most-watch project.

NexGenSelfService.com offers IT executives an outlet to read and then discuss their ideas or challenges related to self-service solutions on the social networking community, Engage.

From user-generated reviews, video and photos, to social networking sites like Facebook and Twitter, hospitality operators can expect the influence of social networking to take greater hold over their customers' buying decisions in 2009.

A new era of business intelligence tools are enabling hotel managers to proactively ensure that the correct plan is in place to meet financial expectations. Drive staff accountability and cut operating costs with real-time information into business and performance metrics.

An EMC-sponsored survey finds that 81 percent of global executives view knowledge management and collaboration as the core assets to increasing productivity, performance, and innovation.

With a concierge services staff of more than 70 employees, The Venetian Resort-Hotel-Casino uses Gold Key Solution's Concierge Assistant to streamline guest requests and team duties.