In the Hospitality Industry, the Only Constant Is Change
We surveyed over 2,000 restaurant owners, operators, managers, and guests around the world to see how they plan to adjust and adapt.
Restaurant Automation Technology Is Now Essential
Restaurant employees and customers alike are coming around to the idea of using technology to automate and streamline operations. Automation technology is now necessary to fill gaps and support a smaller staff.
Data Point
On average, 87% of industry respondents either somewhat or strongly agreed that new technology adoption over the last two years has been critical for their business’ survival.
Restaurants are Stepping Up Their Hiring Incentives
In order to hire and retain staff, you must remain competitive with surrounding businesses—benchmark your wages, benefits, hours, and other factors against those of your competitors to make sure your top-performing staff members don’t get poached. Demands and expectations on restaurant staff need to be reconsidered to avoid high churn.
Data Points
41% of U.S. respondents report they are currently working with a smaller staff than before.
30% of U.S. operators report they are cutting down hours to ease the burden on their smaller staff and ensure they get proper rest.
59% of U.S. respondents have raised wages and benefits to attract new hires.
“There are huge technological advances now, and I think that the pandemic has kind of forced a lot of companies to do that introspective look and ask themselves, ‘How can we change our experience for our guests and how can we make it quicker and more efficient and utilize technology to assist in that?’ My advice is to embrace it and use it to your advantage.” —Al Harrison, Vice President of Information Technology, Driftwood Hospitality Management
Learn more at Lightspeedhq.com/pos/restaurant
