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01/10/2023

Hilton Madison Gives Nod to Roots with New Hotel Robot

The Hilton Madison Monona Terrace has added a robot named Munson to its team to help deliver a quality guest experience.

“We are always looking at innovative ways of serving our guests,” Hilton General Manager Derek Morrison said. “Munson was easy to integrate into our operations and has had positive interactions with guests and staff alike.”

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Robot Munson at the Hilton Madison Monona
Photo Credit: The Hilton Madison Monona Terrace

The robot is named after Audrey Munson, the country’s first supermodel whose likeness can be seen atop the Wisconsin State Capitol dome and for whom the hotel’s restaurant is named.

Audrey’s capabilities include delivering food at group events and in The Audrey Kitchen + Bar, as well as offering refreshments to hotel guests waiting to check in. The Hilton is one of only a few Marcus Hotels & Resorts properties to use the technology.

The Hilton is leasing the robot from Bear Robotics, an artificial intelligence company based in California.