News Briefs

BambooHR®, the leading cloud-hosted software for the strategic evolution of human resources, launches today its first-ever Employee Happiness Index, a quarterly benchmark report that analyzes eNPS or employee satisfaction results from 57,000+ global workers across eight key industries. 

The first report shows eNPS scores have declined steadily, despite both highs and lows since 2020. In fact, since June 2020, the average eNPS has decreased by 16%. When looking at just the last year, overall eNPS fell 11% from June 2022 to June 2023, deteriorating at a rate nearly 15x faster than the previous two years combined—showing employee happiness is worse now than during Covid. It’s possible the end of the Great Resignation is signaling a Great Gloom, as options for better jobs dwindle, remote work sputters, and record inflation chokes pay. 

The report also measures how employee satisfaction changes month over month. While 2020’s dramatic swings were an outlier, the continuing downward trend of employee dissatisfaction has seen less and less volatility over time, showing how entrenched the Great Gloom is becoming.

“The new norm of ‘unprecedented times’ is causing enormous stress,” Brad Rencher, BambooHR CEO stated. “Today’s complex problems will require leaders to be proactive, adaptive, and data-informed to beat back the Great Gloom. To succeed in a rapidly evolving world, businesses will need to prioritize employee experience in real, meaningful ways like never before. Anything less than a holistic approach to developing the mental, emotional, and physical wellbeing of each employee, in addition to their skills, will fall short.”

The Happiest and Unhappiest Workers  

Sadly, the unhappiest industries are two of society’s most critical and most impacted by the pandemic: healthcare and education. Healthcare employee happiness has dropped 32% in the last three years (June 2020 to June 2023), but half of that drop occurred in just 2023 (a 16% decrease from June 2022 to June 2023.) From June 2022 to June 2023, education’s happiness fell 5%, 2x faster than the previous two years.

Both nonprofit and travel & hospitality happiness are slightly increasing this year as they continue to rebound from the pandemic, despite still ranking low on happiness overall. Restaurant, food, & beverage’s average eNPS has fallen 31% since June 2020, with little signs of recovery, having dropped 8% alone since June of last year.

Tech sector eNPS scores have dropped off a cliff, declining about 3.5x faster than previous years, and average tech employee happiness scores have declined 14% from June of last year to June of 2023. With a less dramatic decline but higher volatility, finance’s eroding happiness is tied to similar factors as tech: shrinking VC capital, bank closures, massive layoffs, and return-to-office mandates.

The happiest industry is construction, as deep backlogs of work and high residential demand have created coveted job stability and increased wages. The construction industry’s average eNPS of 49 for 2023 has remained steady.

As multiple studies have shown, revenue and employee engagement are inextricably linked, with disengaged employees costing the global economy upwards of $8.8 trillion by Gallup, meaning gloomy employees could have stormy economic repercussions.  

“HR is often viewed solely as a tactical administrative function without any meaningful metrics,” Anita Grantham, head of HR, explained. “However, any leadership team that is only tracking sales and marketing performance is being irresponsible and overlooking their largest cost center: their people. eNPS is one of many tools businesses need to track their organization’s health and catch problems quickly and thoughtfully. When margins shrink, it’s easy to get reactionary, but playing the long game and taking care of your employees is always good business.”

The new report, “In 2023, Employees are Unhappier Than Ever. Why?” contains the full details of the Q2 2023 Employee Happiness Index, complete with charts and industry-specific breakdowns for construction, tech, finance, nonprofit, food & beverage, travel & hospitality, education, and healthcare. 

Methodology

All source data is from BambooHR’s eNPS platform gathered between January 2020 and June 2023, and includes more than 1,600 companies, tracking over 57,000 unique employees’ responses from small and medium-sized organizations within the US and internationally. The data analyzed includes more than 1.4 billion self-reported eNPS scores since January 2020.

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

Del Taco debuted its new  Fresh Flex  Drive-Thru Only location in Albuquerque, N.M.  The location’s small footprint spans just 1,200 square feet.

“Our Fresh Flex design offers a modern, sleek look that is aligned with our Del Taco ^® Better Mex  brand promise – better quality, better value,” said Tim Linderman, Chief Development Officer. “This design allows us to reduce the overall footprint of the building which creates more real estate flexibility and the potential to reduce total buildout costs which will allow us to further accelerate the growth of our brand.”

In addition to the drive-thru lane, the new design features a walk-up window for ordering and pick-up. Also, to increase drive-thru efficiency, it provides pick-up lockers for orders placed via the Del Taco mobile app and third-party delivery service providers, allowing guests and delivery drivers to skip the line.

The Del Taco Fresh Flex store designs feature a “Menu of Venues” ranging from the drive-thru-only model to free standing, end cap and conversion locations, giving Del Taco franchisees maximum flexibility and options.

Peter Piper Pizza named seasoned restaurant industry executive Genaro Perez as the brand's chief marketing officer, effective immediately.

Perez most recently served as senior vice president of marketing at P.F Chang's. Prior to that, he was vice president of marketing for Peter Piper Pizza.

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As CMO, Perez is charged with all marketing strategy, planning and execution for Peter Piper Pizza, Peter Piper Express and Peter Piper Pizzeria, developing marketing campaigns and content strategies across all channels, including online, digital and social, as well as public relations. Perez will work alongside senior leadership to further develop Peter Piper Pizza's overall brand presence within the marketplace and support the brand's continued expansion.

TGI Fridays said that Brandon Coleman III has been named Chief Executive Officer after an extensive search among internal and external candidates.

Coleman joined the company in October 2022 where he led the domestic corporate and franchise stores as well as the TGI Fridays brand as US President and Chief Marketing Officer. Previously, Coleman had a highly successful career in the restaurant industry, serving as Senior Vice President and CMO of Dave & Busters, various leadership roles at Del Frisco's Restaurant Group, and as Chief Marketing Officer of Romano's Macaroni Grill as well as serving as CEO and Management Consultant for Brava Partners, a consulting group focused on branding and business strategy. In 2013, he was named one of Ad Age's 40 Under 40.

Coleman will lead TGI Fridays into a transformative next phase revitalizing the brand to position it as a growing market leader in the rapidly evolving food and hospitality industry. This entails accelerating the company's evolution as an experiential hospitality and entertainment destination by offering bold new offerings across key dayparts as well as an expansion of restaurant locations, domestically and internationally.

Leaning Into Creative Offerings

TGI Fridays and  Coleman launched, in restaurant and off premise, Krispy Rice, a sushi offering, developed in partnership with food technology company C3.He also recently led the brand through its biggest menu change since the 1990's with the launch of its Grilled & Sauced platform.

Most recently, under his  leadership, TGI Fridays expanded its presence at the Dallas Fort Worth International Airport with a location that is on track to have an annual revenue of $14MM.
TGI Fridays operates and franchises over 650 restaurants across 52 countries. 

Regina Cheung has been promoted from Chief Financial Officer to the role of Chief Executive Officer at Pokeworks. She will pulling double duty as she retains the title of CFO as well. 

During her tenure as CFO, Cheung successfully created a data-driven culture focused on achieving the brand’s KPIs, built strong relationships with franchisees and modernized the company’s systems and infrastructure. In her new role as CEO, she is turning her focus to increasing franchise profitability, introducing the brand to new markets and leveraging the knowledge and talents of Pokeworks' team and board members, including the original founders and Toridoll Holdings, to build a sustainable and scalable franchise business.

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“I like to think of myself as a servant-leader to the team and our franchise owners,” Cheung said. “I want the whole team to feel a positive energy when they come to work and I think that is important for upholding Pokeworks’ core values and culture, which will ultimately lead to accelerated growth and innovation ... I’m also passionate about our entrepreneurial spirit; we are professional, but we’re also scrappy and growing every day.”

The brand has more than 60 locations across 20 states. The company will expand outside of the U.S. – with new locations opening in the Toronto area before the end of the year.