Glance Technologies Previews Hotel Room Service Feature
Glance Technologies Inc. (“Glance” or the “Company”) announced its plans for a Hotel Room Service Feature. Glance plans to upgrade the experience of ordering room service at hotels by leveraging its new ordering and payment technology.
Ordering room service can often be a frustrating experience for hotel guests. Guests must find a paper menu buried somewhere in their room and dial a room service phone number, often waiting on hold for an extended period of time. Guests must then communicate their order to staff over the phone, which can present language challenges especially for international guests. Guests frequently wait for long periods of time for their dinner to arrive with no updates on the status of their order. Upon checkout, guests rarely have an itemized dinner bill as room service usually appears as a bulk charge on their bill. Since many customers do not officially check out at the front desk when they leave, consumers are often surprised by the room service charges they see after the fact on their credit card. This can also result in hotels experiencing significant chargebacks and fraud as there is no signature or PIN captured with the transaction.
It is planned that Glance’s Room Service product will allow consumers to securely and conveniently order from their room and pay for their meal using the Glance Pay app on their phone. Users could simply scan or tap a marker in their room, make their desired selections, and pay from their mobile phone. Users would be able to see the status of the order on their device until the food and drinks are delivered to their room. A digital copy of their bill would be available on the user’s device for verification and expense tracking. Users could also access promotions and offers right from within the App, while benefiting from Glance’s powerful loyalty engine. The payments would be protected using Glance’s proprietary and anti-fraud technology.
Hotel operators in the $570 billion global hotel industry1 can benefit from reduced staffing requirements, more accurate order collections, reduced fraud, more promotional opportunities, increased loyalty, and of course better customer experience.
Glance’s Room Service product will complement its upcoming Order From Table and Real-Time Bill products which work well for hotel restaurants. Glance believes there may be other applications of its products in the hotel industry.