GEMtouch Announces General Availability of Its Signature Guest Experience Management Solution
GEMtouch, a travel technology startup in hotel and resort guest activity management solutions, today announced the general availability of its signature GEMtouch Guest Experience Management Solution. The announcement follows the completion of a year-long, phased pilot of the cloud-native, software-as-a-service solution at the award winning Chatham Bars Inn, a four star resort which occupies some of the best shoreline on Massachusetts’ Cape Cod.
When deciding where to start, the Chatham Bars team pointed industry veteran and company founder Brian Cunningham toward the resort’s renowned boat experiences. Boat captains are now thrilled to see up-to-the-minute passenger manifests right on their devices, even when off shore. If a guest party wishes they had booked more time on the water, now the captain can see if it’s available and immediately make their wish come true. This seafaring success then led to the addition of CBI’s highly sought-after cabana rentals. Because there is such high demand for the cabanas, this was a very important stepping stone to gaining the resort’s confidence as a pricing and inventory engine. Here, too, GEMtouch was a huge success, making the resort’s decision to use the system for other beach rentals almost a no brainer.
With the confidence built by a year of beta testing and a steady stream of user feedback that made its way into live enhancements, GEMtouch and Chatham Bars have now fully deployed the GEMtouch technology throughout the resort to 1) handle more activities including dining reservations, spa treatments, and Lexus rentals, 2) perform more functions like retail point of sale and gift card management, and 3) empower more users, like concierge services, group sales, and even the guests themselves, who can now manage their own experiences on-line, both before and after they arrive.
“GEMtouch is the only software that allows Chatham Bars Inn - and our guests - to manage the wide range of activities the resort offers - and the only solution to earn a ‘Hallelujah’ from our staff,” said Carol Beggs, Director of Technology at Chatham Bars Inn.
When deciding where to start, the Chatham Bars team pointed industry veteran and company founder Brian Cunningham toward the resort’s renowned boat experiences. Boat captains are now thrilled to see up-to-the-minute passenger manifests right on their devices, even when off shore. If a guest party wishes they had booked more time on the water, now the captain can see if it’s available and immediately make their wish come true. This seafaring success then led to the addition of CBI’s highly sought-after cabana rentals. Because there is such high demand for the cabanas, this was a very important stepping stone to gaining the resort’s confidence as a pricing and inventory engine. Here, too, GEMtouch was a huge success, making the resort’s decision to use the system for other beach rentals almost a no brainer.
With the confidence built by a year of beta testing and a steady stream of user feedback that made its way into live enhancements, GEMtouch and Chatham Bars have now fully deployed the GEMtouch technology throughout the resort to 1) handle more activities including dining reservations, spa treatments, and Lexus rentals, 2) perform more functions like retail point of sale and gift card management, and 3) empower more users, like concierge services, group sales, and even the guests themselves, who can now manage their own experiences on-line, both before and after they arrive.
“GEMtouch is the only software that allows Chatham Bars Inn - and our guests - to manage the wide range of activities the resort offers - and the only solution to earn a ‘Hallelujah’ from our staff,” said Carol Beggs, Director of Technology at Chatham Bars Inn.