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Hifive Launches to Help Employees be Recognized and Rewarded in the Workplace
Digital tipping platform makes it easy for guests to leave a tip for service employees using a QR code and recognize employees for their hard work through a system of ratings and reviews. -
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.